Upgrade

Personal Loans, Cards and Rewards Checking

App stats

Version: 1.20.0 (Last updated: 2024-10-28)
Creation date: 2019-03-21
Permissions
Contacts: read your contacts
Location: approximate location (network-based), precise location (GPS and network-based)
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Other:
  • receive data from Internet
  • view network connections
  • full network access
  • control vibration
  • prevent device from sleeping

Other platforms

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App summary

Get safe and easy mobile banking all in one place!

● Track the cash back rewards you've earned on your Upgrade Card and Upgrade Debit Card with Upgrade Shopping4
● Manage your Upgrade accounts online – Make payments and check your balance
● Monitor your credit score - Get notified of any change in your credit report or score

Share your feedback at [email protected]

1: Rewards Checking Plus customers who set up monthly direct deposits (https://www.upgrade.com/deposits/active-account/) of $1,000 or more earn 2% cash back on common everyday expenses at convenience stores, drugstores, restaurants and bars - including deliveries - and gas stations, as well as recurring payments on utilities and monthly subscriptions including phone, cable, TV and other streaming services, and 1% cash back on all other debit card purchases. 2% cash back is limited to $500 in rewards per calendar year; after $500, customers earn 1% cash back on all eligible debit card purchases for the remainder of the year. Rewards Checking Plus accounts with less than $1,000 in monthly direct deposits 60 days after account opening will earn 1% cash back on common everyday expenses and 0.50% cash back on all other eligible debit card purchases. Some limitations apply. Please refer to the applicable Upgrade Visa® Debit Card Agreement and Disclosures for more information.

2: Early direct deposit requires set up of recurring electronic direct deposit from your employer, payroll, or benefits provider and is limited to direct deposits under $5000. Early access to direct deposit funds depends on the timing in which we receive notice of impending direct deposit, which is generally up to two days before the scheduled deposit date.

3: Purchases accrue unlimited 1.5% cash back when you pay them back. Certain limitations apply. See website for full Upgrade Cash Back Rewards Program details.

4: With Upgrade Shopping powered by Dosh® you accrue cash back on qualifying purchases at participating merchants. For the current list of participating merchants and offers available to you, go to Upgrade Shopping on your account dashboard and click on offers or shop in store to claim rewards. Participating merchants and offer terms may be changed from time to time without notice. Please see website for full Upgrade Shopping Program terms and details.

Personal loans made through Upgrade feature Annual Percentage Rates (APRs) of 9.99%-35.99%. All personal loans have a 1.85% to 9.99% origination fee, which is deducted from the loan proceeds. Lowest rates require Autopay and paying off a portion of existing debt directly. Loans feature repayment terms of 24 to 84 months. For example, if you receive a $10,000 loan with a 36-month term and a 17.59% APR (which includes a 13.94% yearly interest rate and a 5% one-time origination fee), you would receive $9,500 in your account and would have a required monthly payment of $341.48. Over the life of the loan, your payments would total $12,293.46. The APR on your loan may be higher or lower and your loan offers may not have multiple term lengths available. Actual rate depends on credit score, credit usage history, loan term, and other factors. Late payments or subsequent charges and fees may increase the cost of your fixed rate loan. There is no fee or penalty for repaying a loan early.

All loans, Personal Credit Lines, and checking and savings accounts are provided by Upgrade's bank partners (https://www.upgrade.com/bank-partners/). Upgrade Visa® Cards and Upgrade Visa® Debit Cards are issued by Upgrade's bank partners, pursuant to a license from Visa USA Inc. Upgrade, Inc. (NMLS #1548935) holds the following state licenses (upgrade.com/State-Licenses) and does business under the following DBAs (https://www.upgrade.com/dba). Upgrade is a financial technology company, not a bank (https://upgrade.zendesk.com/hc/en-us/articles/115005202407--Is-Upgrade-a-bank-).

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Customer service is responsive and helpful in some instances.
  • App allows easy access to current credit and account balances.
  • Some users find the loan concept helpful for debt consolidation.
Cons
  • Frequent and unexplained reductions in credit limits.
  • Glitchy and outdated app experience with issues in functionality.
  • High interest rates coupled with poor customer support.
  • Payments take a long time to be applied to accounts.
  • The product functions more like a loan than a traditional credit card.
Most mentioned
  • Inconsistent credit limits and reductions despite on-time payments.
  • Issues with app functionality making it difficult to manage finances.
  • Concerns around high interest rates and unfavorable lending practices.
User reviews
Upgrade is ok, but they will drop your credit line without an explanation. Even if you keep the bill paid on time and try to keep it below 30% utilization. It is not my first choice, to be honest, with the shady practices, a drop of the credit line, the interest rate, the lack of customer support, or the lack of features to better interact with the app. I use them as little as possible because of their stinginess. You can't make money off consumers if you are unwilling to give money.
by brion davis, 2024-11-28

Upgrade seemed a good option that turned out not so good. Account was created, loan Wan done, ALL my payments have been made on time. Paid down my loan to where I had over $700 to charge if I needed to. But I never used it. Until one day, I actually needed to. It was declined . I was told my account was shut down. Because one of my 18 credit cards reported 1 missed payment. All of my accounts are in good standing with no missed payment. I will make sure to share with everyone I know
by Armando Garcia, 2024-11-06

The app is HORRIBLE. It says my external account is connected but its not. Then I try to navigate through the app and it starts JUMPING!!! I will not use until I see improvements. Update 10/28/2024 this has literally turned into one of my favorite banks!! Great improvements over the last couple of years!
by Mike Lawson, 2024-10-28
View all user reviews

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