Air Transat | Flights & Travel
Air Transat app: with you every step of the way
Total ratings
4.51
(Rating count:
16,310)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app provides updates and information about the user's travel.
- The option to contact customer service via phone is noted as helpful.
- The app has a countdown feature to the trip, making it easy to see trip details.
Cons
- The app frequently fails to recognize reservation numbers, making it difficult to manage bookings.
- Users report issues with displaying boarding passes and encountering errors during check-in.
- Many have commented on the app being confusing, slow, and buggy with various functionalities not working as expected.
Most mentioned
- Issues with app functionality such as not recognizing bookings.
- Challenges with accessing boarding passes or required information.
- Frustration over having to re-enter information multiple times.
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User reviews
Recent rating average:
2.70
All time rating average:
4.51
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-31 |  | | Check in was bugged (autofilled info BY THE APP was considered empty, had to retype manually), boarding pass button redirected to a broken link, seat assignments and luggage allowances didn't update after paying. Customer support said they don't have access to the check-in system so can't do anything. The app had one job and failed miserably. |
| 2024-12-30 |  | | Great, got there safely (the main thing) and vouchers for the delay. Thanks to the pilot! Flying is an art especially through turbulence. Thankful three are people who are skilled at aircraft flying. |
| 2024-12-22 |  | | This airline is so underrated. I don't understand why they don't try to improve their image. The aircraft is much newer than its competitors, the food was cold but more nutritious, and the customer service on the plane was better. the front desk staff seemed unknowledganle about whether flex cabin gets a meal and she seemed easily flustered, which I'm attributing to her personal traits, but boarding on and off was good, and flight option and cost was better than others. Will be flying again. |
| 2024-12-04 |  | | Installed and reinstalled, it doesn't work I'm traveling again with Air Transat, the app won't even recognise the reservation number I'm flying again with AT, the app still useless for me, won't recognise the reservation number |
| 2024-11-29 |  | | I reported that there app doesn't allow me to look at the seat I booked or the seating plan for the plane. It's still not working after all these years. The reps that answer the phone are excellent and helpful but the app still sucks. |
| 2024-11-27 |  | | App keeps asking for name, and confirmation number when I go to pre-order meal. If I put it in to "add my trip," why do I constantly have to reenter it. It added my trip, had all the info. Then I went to pre-order my meal, and it continued to tell me, "Booking cannot be found." I question using this app, so now feel I have to print everything, even my boarding pass. Frustrating! |
| 2024-10-31 |  | | Works well, gives updates. The phone option was great because that extra help is needed. WiFi phone call was best. Thanks. |
| 2024-09-22 |  | | I love that this has a count down to my trip and it's easy to see my details, however any time I press manage my booking it give me the same error of booking not found. I've contacted Air transat a couple of times letting them know this and asking for any updates but I have been provided with nothing useful. It's disappointing |
| 2024-09-16 |  | | One of the most frustrating glitchy apps I have ever experienced. Trying to book in on line has proved impossible. Airport selection stops at Barcelona and refuses to scroll past. Tried to confirm my contact details and app stuck stopping me from finishing the online boarding procedure and forcing me now to book in at the airport. Dreadful experience and a total waste of time. |
| 2024-09-02 |  | | 1. When checking in online, in the confirmation number field a number is not accepted. I tried the booking number which consists of capital letters and it worked. 2. There is a box that has to be checked in order to continue. By the box we are given information about travelling with a non-canadian passport. It is better not to have to check that box. Rather have a question about the type of passport we use and us to choose: canadian or non-canadian passport, and then continue. |
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