Protection 360™

Access all your great device protection benefits

Protection 360™

App stats

Version: 3.418.0 (Last updated: 2024-11-20)
Creation date: 2017-05-04
Permissions
Device & app history: read your Web bookmarks and history
Identity: find accounts on the device
Contacts:
  • find accounts on the device
  • read your contacts
  • modify your contacts
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • download files without notification
  • receive data from Internet
  • view network connections
  • read battery statistics
  • pair with Bluetooth devices
  • access Bluetooth settings
  • connect and disconnect from Wi-Fi
  • delete all app cache data
  • measure app storage space
  • full network access
  • read sync settings
  • run at startup
  • draw over other apps
  • control vibration
  • prevent device from sleeping
  • modify system settings

Other platforms

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App summary

Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:

• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.

Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Easy and simple claim process for some users
  • Fast service and quick device replacement
  • App provides all necessary information for coverage and claims
  • Helpful customer support representatives
  • Good repair location options
Cons
  • Poor customer service and lack of response on claims
  • Inconsistent or deceptive information regarding coverage and fees
  • Bugs and issues with the app functionality
  • High deductibles that feel unjustified
  • Issues with receiving replacement devices
Most mentioned
  • Delay in receiving replacement devices
  • Frustration with customer service
  • Claim process and issues related to claims
  • Quality of replacement devices provided
  • High cost of insurance and deductibles
User reviews
worst program that I have ever dealt with. Bought the screen protector. they said it would be covered. Went to the store 3 weeks ago. They said it would be sent to home it never arrived. Called a week ago they said it would be ordered again. Called today no sign of order.
by Enrique Escalante, 2024-11-15

This is terrible coverage. In the future I'll get coverage directly from Samsung. I have tried to replace my broken device and the replacement I was sent had damage. Was told I would be sent a replacement haven't received it. It seems to be stuck at UPS hub and Assurant is telling I just have to wait until I'm given an delivery date. So I have a damaged phone and you do not care to assist in moving the delivery of my phone. I can't file a claim with UPS because Assurant has to do it.
by Tangela Robinson, 2024-11-07

Easy, simple, and effective is the 3 words come to mind. I was skeptical at first. Mostly due to past experience with other carriers. But I am happy that I decided to go ahead and carry the coverage. As life happens, the was an incident that busted my phone. I dredded the process of filing the claim. Surprisingly though within 5 to 10 minutes everything was completed and nee device on the way! Was an easy to follow process that got my new device here in a matter of 2 days! Awesome service!
by Leonard Fyffe, 2024-11-03
View all user reviews

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