Public Mobile
Canada’s first 5G subscription phone service that’s doing mobility differently.
Total ratings
2.31
(Rating count:
742)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Competitive rates for phone service
- Easy and fast setup process
- Good service coverage in Canada
- Points system is competitive and valuable
Cons
- App frequently fails to log users in
- Constant maintenance causing accessibility issues
- Poor customer support with no response to queries
- App is often non-functional or redirects to a poorly designed website
Most mentioned
- Issues with logging into the app
- Server overload and long waiting times
- Lack of customer support
- App maintenance problems
- Difficulties with the new rewards system
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User reviews
Recent rating average:
1.90
All time rating average:
2.31
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | App doesn't update your current data usage. Today (Dec 15) my plan renewed, but still shows usage up to December 2nd. Many people have this same problem, so we don't know if we have lots of data left for the month or need to buy more. |
| 2024-12-09 |  | | No useful help with the AI-bot. Online staff give you their best effort, but if the site were designed properly in the first place you wouldn't have as many problems. |
| 2024-12-07 |  | | Very slow opening since last update. Force closed it twice before I realized it was the update causing it. |
| 2024-11-30 |  | | There's a 6 minute waiting period to use the app. The server is over loaded during busy times. Very annoying issue. Second issue, after certain time toward end of day the app is under maintenance and you get an error message. Thirdly, sometimes there's an error to access public rewards page. This has become a major concern. |
| 2024-11-29 |  | | It used to be really bad in the beginning. It's been progressively getting better as time has gone on. Thats all you can ask for. I do have an issue all of a sudden have an issue with speed all of a sudden. Video playback to be more specific, but I don't think complaining here will fix things. |
| 2024-11-29 |  | | It was good while it lasted. Been with them since January, but I changed credit card and I can't even log in now make payments. The login screen is stuck in a permanent loop. Time to change provider I think. |
| 2024-11-22 |  | | Bad app and worse service. This app is just a skin of their poorly designed website. The company offers amazing deals, but you get what you pay for. There is no phone support. You can chat with someone during specific hours, but good luck getting much accomplished. |
| 2024-11-20 |  | | Even one zero is extra for this company and this app! There is absolutely not any number or any available online agents to resolve your issues! Just some stupid web pages that say sorry for this error or the other one! that's the ultimate of irresponsibility of this company |
| 2024-11-17 |  | | Being forced into the new rewards points system is lame. I've been a long time customer and was receiving $5 off my bill per month because of my loyalty. They gave me a one time gift of data to say thank you for jacking that away from me, which I don't even want or need and it expires in 6 months. This company doesn't have the greatest business plan and their main pages on Facebook are run by robots which is super sad. No customer service either. App barely works. |
| 2024-11-15 |  | | Phone service itself is good for the price. Public mobile offers competitive rates for sure. App gets you by just barely. Really could use more polish concerning bugs. Others have already talked about this. Still worth it tho. |
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