Teamwork Desk
Manage your helpdesk & support your customers when you’re on the go.
Total ratings
2.78
(Rating count:
75)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows for managing multiple emails for clients and companies
- Good for keeping up with tickets on the go
- Similar to the desktop version, allowing some ticket processing
- Perfect for quickly checking tickets while on the move
Cons
- Login issues, including login loops and inability to log in
- Lack of essential features such as creating new tickets and attaching files
- Subpar notification settings and lack of tagging ability
- Performance issues including app crashing and freezing
Most mentioned
- Login issues
- Lack of key features
- Performance problems
- Not as good as the desktop version
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User reviews
Recent rating average:
3.30
All time rating average:
2.78
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-16 |  | | If you want to see the whole team this is the way to do it. Keep working HArd (you big 🐷) |
| 2024-10-09 |  | | Won't even let me log in to my account |
| 2024-04-17 |  | | Love it! No better way to manage multiple emails for my clients and my company! |
| 2021-07-28 |  | | Great work. I guess If this desk feature is added to the actual Teamwork app instead of having separate, it'd have been more better. |
| 2021-07-09 |  | | Login loop. Doesn't load |
| 2020-12-21 |  | | No ability to create a new ticket is crazy. Also, it would be nice to have the ability to navigate between other Teamwork apps i.e. Project, CRM |
| 2020-09-18 |  | | Useless. Downloaded so I could answer tickets with screenshots from my phone but it doesn't allow attachments in replies so I'm stuck emailing attachments to myself to attach on desktop which is what I was trying to make more efficient. |
| 2019-10-17 |  | | Sub Par Notification Settings. I want the option to set notification that I receive a ticket for. |
| 2019-10-12 | | | Works perfectly after rebooting phone and reinstalling. UPDATE. It seems like it has an issue after first opening. Reinstall, open ,works. Close, no longer works and is stuck at the account list. You can choose anything. Adding and removing the account doesn't do anything. I have to reinstall for it to work again one time. I do see a quick pop-up asking for Storage permission but it goes away and gets stuck at the account screen. Hope that helps. |
| 2019-09-20 | | | Perfect for keeping up with tickets on the go. Very similiar to the desktop version. Able to process and close out some tickets right from the app. Would get 4 stars if the ability to add tags was included. In some cases tags are vital and required for our team so the lack of that feature is significant. |
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