Teamwork Desk

Manage your helpdesk & support your customers when you’re on the go.

Teamwork Desk - Mobile Helpdesk Management App

"Teamwork Desk" is a mobile helpdesk app that allows you to manage customer support while on the go. Access your dashboard, create and reply to tickets, assign priorities, and collaborate with your team seamlessly from anywhere. Perfect for staying connected and efficient, whether you're traveling, working remotely, or enjoying leisure time.
Download
Install from Google Play Store

App stats

Users: 15,468
72
Rating: 2.78
(75)
Version: 2.4.0 (Last updated: 2024-08-20)
Creation date: 2016-02-29
Permissions
Identity: find accounts on the device, add or remove accounts
Contacts: find accounts on the device
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Other:
  • receive data from Internet
  • view network connections
  • create accounts and set passwords
  • full network access
  • use accounts on the device
  • control vibration
  • prevent device from sleeping

Ranking

# 421,657 ▲ 141

Other platforms

Teamwork PM Quick View (v1)
5.00 (2) 308
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App summary

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Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Allows for managing multiple emails for clients and companies
  • Good for keeping up with tickets on the go
  • Similar to the desktop version, allowing some ticket processing
  • Perfect for quickly checking tickets while on the move
Cons
  • Login issues, including login loops and inability to log in
  • Lack of essential features such as creating new tickets and attaching files
  • Subpar notification settings and lack of tagging ability
  • Performance issues including app crashing and freezing
Most mentioned
  • Login issues
  • Lack of key features
  • Performance problems
  • Not as good as the desktop version
User reviews
If you want to see the whole team this is the way to do it. Keep working HArd (you big 🐷)
by Wally Canuck, 2024-10-16
Won't even let me log in to my account
by Isaiah Saling, 2024-10-09
Love it! No better way to manage multiple emails for my clients and my company!
by Bettia Torres, 2024-04-17
View all user reviews