Shopify Inbox
Sell over chat and talk with your customers, anytime anywhere.
Total ratings
4.53
(Rating count:
6,124)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good concept and integration of multiple channels
- Helps with direct customer communication
- Positive feedback on customer service
- Consistently improving application
Cons
- Frequent bugs and app freezing issues
- Delayed or missing notifications
- Slow loading times and poor optimization
- Lack of customization options for messages and domain
- No ability to switch between multiple stores easily
Most mentioned
- App freezes or crashes frequently
- Notifications do not work as expected
- Lag when typing responses
- Messages not delivered or received correctly
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User reviews
Recent rating average:
2.80
All time rating average:
4.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-23 |  | | it's a good addition to shopify store. just be careful of scammers. |
| 2024-11-10 |  | | Keeps saying i have a message. Then go to inbox and says no messages. This is not a business app. Worthless and can cost a business customers |
| 2024-10-24 |  | | Very good application and seems to keep getting improvements, would be good if the domain could be customised for when customer leaves chat and a follow up email is sent. Should use the shopify domain and not shopify chat email address 🎈😊 |
| 2024-10-21 |  | | [Feedback/ suggestions] 1. support upload pdf file to buyer, sometimes contain technical manual or product brochures, tracking statement etc. 2. Swap to reply specific msg, when buyer asks multiple questions 3. Tap and translate, to save from from copy and paste to Google translate 4. Send tracking URL : quick search order number, and select which tracking number / URL to send, without swap between tap to copy tracking number / URL 5. Consolidated tab from same visitor, they open multiple chat |
| 2024-09-28 |  | | This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you! |
| 2024-09-25 |  | | I do not understand how Gmail can open in 0.2 seconds but this app takes 15 seconds to open. How is this app so poorly optimised? It's kind of a necessary evil if you're a Shopify store owner but it's almost cruel that we pay so much for a service with such abysmal apps. I love my Shopify store but both this and the actual Shopify app are laughably bad in their current forms. |
| 2024-09-16 |  | | Great app... but notifications still do not work on android. I relied on this until it stopped working, so I missed quite a few messages... |
| 2024-09-05 |  | | Very buggy app. I am not receiving any notifications. I have ever updated my phone to a new samsung s23, but stil have the same problem. Useless app 🙄 |
| 2024-06-05 |  | | Shopify was a very bad experience for me. I hate to say it, but it is the absolute worst platform for building a store front to sell music and merchandise. lots of hidden fees and the instructions are not clear. Shopify mixes in things you have to pay for when you search for something to use for free. I picked what I thought was a free template for my webpage but after I got it, 2 weeks later I got a bill from a company wanting $65. it wasn't that good. I'll never recommend or use Shopify ever. |
| 2023-02-09 |  | | I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks. |
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