RED & Moi
Manage your RED by SFR with ease
Total ratings
3.43
(Rating count:
81,098)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good customer service reactivity
- Affordable prices for services
Cons
- App has multiple bugs and functionality issues
- Poor customer support, only accessible via chat
- Intrusive advertisements in the app
- Difficulties with account management and login
- Hidden service costs and unexpected charges
Most mentioned
- Bugs and functionality issues with the app
- Poor customer service experience
- Intrusive advertisements
- Problems with managing account and login
- Unexpected charges or upgrades to plans
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User reviews
Recent rating average:
1.90
All time rating average:
3.43
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-15 |  | | Easy to use and accessible !! |
| 2023-09-25 |  | | Laughable. When logging in for the first time an advert for "Maxi Kiff" appears. I have 3 options [X] close the advert [✓] read the advert [✓] never see this advert again I check "never see this advert again" It's now a banner 25% of the screen every time I try to use the app, very intrusive, uninstalling |
| 2023-06-08 |  | | Not customer friendly at all. I am trying to login, is telling me that my ID is my phone number, when I enter it is not recognized. No options to ask for help. Have no idea what to do in order to use it. |
| 2022-11-25 |  | | Useless app. When you have a problem the site tells you to install the app. Then, using the app to fix the problem will send you back to the site that sent you to the app.... and enfeitiçado starts again. |
| 2022-09-29 |  | | My experience ? Dont create an app-only invoice system if you cant maintain your app for god sake. I cant log in, its the most basic feature of any app. And obviously this company is stupid enough to design a system that is not allowing me access to my invoices on the website, on my personnal account. Geniuses at work. |
| 2022-06-16 |  | | Terrible customer support. Also no way to contact other than through app. Also as others said, additional services are automatically added without your permission or without your request. My line was "upgraded" automatically to a 5G line, even when my device doesn't support 5g. Had to unnecessarily pay extra and request to go back to original plan. So if you go with Red SFR, keep an eye on your plan. |
| 2022-05-16 |  | | Sorry, but like all the french apps – not logical, buggy, not well tested. The support chat is nice, the services are ok, but the app is just disappointing. |
| 2022-05-07 |  | | I'm English and want ADSL in my French house but can I get through to anyone? I have a disconnected telephone line to the house but to get connected I need a French telephone number - classic Catch 22. Email would be nice but not available and when I say "je veux ADSL" in the chat the Arificial Moron that replies tells me it doesn't understand and that I should request a call back - to a French number. I am beginning to believe that I should try elsewhere. |
| 2022-05-06 |  | | Good prices but the company keeps charging you more options without permission. You have to keep an eye all the time and very difficult to prevent them to change your pricing. Tiring and time consuming but good customer service reactivity. |
| 2021-09-11 |  | | If you are student and don't know french, please don't buy this sim card. The service of this company is average but the app interface is very poor. Customer service need to be communicated only on french. 😠😠 They don't afford to keep a customer care who knows English. This is trouble for every one. They keep charging me random price and it's unfair. Their link to sponsor new people gets down every time. Yes. Their poor internet also sucks. Tired of them. |
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