Sesh
Mental healthcare made accessible.
Total ratings
3.39
(Rating count:
125)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Helpful therapy sessions
- Supportive group environment
- Affordable alternative to traditional therapy
- Easy access compared to in-person appointments
Cons
- Poor customer service
- Issues with app functionality (crashing, navigation difficulties)
- Billing problems (charging during free trial)
- Limited user base leading to canceled services
Most mentioned
- Customer service issues
- App navigation problems
- Billing and subscription concerns
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User reviews
Recent rating average:
1.70
All time rating average:
3.39
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-08-22 |  | | The app won't let me sign up, and the support team is unresponsive. |
| 2023-08-20 |  | | EDITED: After my 2nd session was great but 3 weeks ago they stopped caring as if they're robots trying to siphoned all my money and something Something major corporation. |
| 2023-06-16 |  | | Once you're in therapy, it is helpful. Navigating the app and the desktop website is a pain. You do not see your current ongoing session on your profile page, so you have to find it on your own within the first page (which has a slew of other sessions). Most recently, I had a session for 3pm. I didn't get an email for a Zoom link, so, again, I had to find it on my own. Once I got in the Zoom, the therapist never showed up! Then the Zoom told me the meeting starts at 10pm! It's very frustrating. |
| 2023-01-26 |  | | Only giving 2 stars because the groups are good. Customer service is horrible, and the month free trial was only a week. Also contacted them about refund, and they didn't respond for a week later. Sometimes they respond,sometimes they don't. The app also wouldn't let me open the groups half of the time. |
| 2023-01-18 |  | | I can't even TRY this app out, as it closes before I can even see past the opening screen!! |
| 2023-01-15 |  | | It's not working |
| 2022-11-17 |  | | They charged me $60 even though I signed up for the free trial. And the one session I tried was really bad. I'm pretty sure the facilitator was texting while one single person basically ranted the time time. |
| 2022-10-21 |  | | Tired of companies forcing credit card information before they truly let you start a free trial. False advertising that needs to stop. |
| 2022-09-15 |  | | Terrible customer service. I never once even used the app. Only signed up. When I realized they were charging me. I tried to cancel. Only for them to tell me I can't cancel my subscription until I pay 60$ for a service I never even used. So much for them wanting to help people. Shows they don't care. Only want your money. |
| 2022-08-24 |  | | I was skeptical at first coming to a platform such as this for any kind of therapy or anything of the like. But as of yesterday evening I can happily say I'm a skeptic no more. The session I was in truly changed the way I am looking at my recovery from tragedy and loss in my life. It's very much changed the way I define the word "therapy" and love the fact in knowing there are others like me with similar problems that are out there to support me, and I them. Thank you so much. |
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