Now Support

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Now Support

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App stats

By: ServiceNow

Users: 28,228

Rating: 2.31

(91)

1 new ratings

Version: VARY (Last updated: 2024-11-27)

Creation date: 2020-04-21

Email: mo*****@servicenow.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
connect and disconnect from Wi-Fi
full network access
change your audio settings
run at startup
control vibration
prevent device from sleeping

Ranking

# 334,358 ▼ 257

Other rankings

#7 in support keyword 36

Other platforms

Not available on Chrome

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Not available on Edge

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App summary

Analyze keywords

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

© 2023 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

The technological leap from classic to new versions shows improvement.
Some users mention that the app works after initial issues.

Cons

Login issues and authentication failures are common.
The app often redirects users to a mobile browser instead of providing a seamless experience.
Many users find it frustrating to be forced to use the app instead of the web interface.

Most mentioned

Users cannot log in or authenticate through the app.
The app seems to function similarly to the mobile website, leading to confusion and frustration.
There are multiple Now apps, causing confusion about which one to use.

User reviews

Awful wrapper you're forced to use. It just wraps the desktop webpage. Why? Why are you making me download this when it isn't a better experience then the website would be? It's obnoxious, and useless. Stop forcing apps on people.