ServiceNow Agent - Intune

Microsoft Intune MDM MAM

ServiceNow Agent - Intune | Mobile Management App

"ServiceNow Agent - Intune" is an Android app designed for Microsoft Intune admins to secure applications in bring-your-own-device environments. It empowers service desk agents to manage their workflows effectively from mobile devices, enabling them to triage and resolve issues efficiently, even offline. With built-in workflows for various departments such as IT, HR, and Field Services, this app optimizes agent productivity by utilizing native device functionalities like camera and GPS.

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View on Google Play Store

App stats

By: ServiceNow

Users: 27,605

104

Rating: 3.00

(41)

Version: VARY (Last updated: 2024-11-27)

Creation date: 2020-01-23

Email: mo*****@servicenow.com

URLs: Website ,Privacy policy

Permissions

Identity: find accounts on the device, add or remove accounts

Contacts: find accounts on the device

Location: approximate location (network-based), precise location (GPS and network-based)

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
connect and disconnect from Wi-Fi
full network access
change your audio settings
control Near Field Communication
run at startup
use accounts on the device
control vibration
prevent device from sleeping

Ranking

# 337,358 ▼ 174

Other rankings

#14 in agent keyword 54 ▲ 3

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

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ServiceNow Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.

The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.

With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware

Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

NOTE: This app requires the ServiceNow Madrid instance or later.

EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310

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