Houston 311
Report non-emergency issues to the City of Houston, and track their resolution!
Total ratings
4.22
(Rating count:
217)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Fairly easy way to communicate with the City of Houston.
- App continues to improve and responds to feedback.
- Very convenient and gets things done.
- User friendly and informative.
Cons
- Categories in the app do not match the official 311 categories.
- Tickets are frequently closed without action being taken.
- Some bugs and navigation issues reported.
- Inability to enter specific street numbers for certain reports.
Most mentioned
- Reported infrastructure problems.
- Response from city employees.
- Completion of requests marked without action taken.
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User reviews
Recent rating average:
3.40
All time rating average:
4.22
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-05-25 |  | | Fairly easy way to communicate with the City of Houston. If it cannot be completed via the app, it will contact a City employee to speak with. The City employee I spoke with was personable and knowledgeable. She listened to my situation (a missing street sign), accurately submitted it and emailed me a report, and it was resolved timely. I wish they would take a picture of what was done, but I drove by soon enough and was able to see for myself. Recommended! |
| 2023-08-31 |  | | App continues to improve. They do respond to feedback about problems. In most cases reporting infrastructure problems via the app will be faster than calling the 311 operator. |
| 2021-03-15 |  | | You need to fix it to where you can actually make requests on the app.The app and the site don't match at all. |
| 2020-12-04 |  | | As a government entity you can't censor "objectionable" content except for threats of violence or nudity. The 5th circuit has ruled quite a while back ago and so has the Supreme Court. |
| 2020-02-19 |  | | Very convenient and gets things done! |
| 2020-01-20 | | | It works but there are 2 major issues in the process. The categories in the app do not match the official 311 categories on the city or houston website. (the official categories are more specific detailed). As a result almost all reports I have made have been closed immediately by the city with the comment that a follow up ticket to the correct department has been created. Unfortunately that follow up ticket won't show up in the app and so you have no clue when/if things get addressed. |
| 2019-12-11 | | | User friendly and informative! Love it |
| 2019-10-22 | | | The app work perfect for me and my issues. |
| 2019-09-03 | | | The app works in that I'm able to create a ticket, however the city of Houston closes the ticket and marks it as 'complete' even when no action is taken. Each time I reopen the ticket, they close it again within 2 hours.....esch time marking it complete. I've emailed and left comments with no response. The city takes our tax dollars (some of the highest property taxes in the country) and then cheats us out of services... it's as bad as Houston roads |
| 2019-07-30 | | | great for getting work done around the city that needs to be done |
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