Houston 311

Report non-emergency issues to the City of Houston, and track their resolution!

Houston 311 - Report City Issues Easily

"Houston 311" is a mobile application designed to simplify reporting non-emergency issues, such as potholes and broken traffic signals, directly to the City of Houston. Utilizing GPS, users can easily identify their location and include photos with their service requests. These reports are seamlessly sent to the City’s 311 system and routed to the appropriate city departments for swift resolution, making it easier than ever for citizens to engage with local government concerning community issues.

Download

App stats

By: City of Houston - 311

Users: 37,057

Rating: 4.22

(217)

Version: 6.10.2.4735 (Last updated: 2024-08-08)

Creation date: 2012-10-26

Email: 31*****@houstontx.com

URLs: Website ,Privacy policy

Permissions

Identity: find accounts on the device

Contacts: find accounts on the device

Location: approximate location (network-based), precise location (GPS and network-based)

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
full network access
prevent device from sleeping
read Google service configuration

Ranking

# 300,277 ▼ 281

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

Want to check extension ranking and stats more quickly for other Android apps? Install Chrome-Stats extension to view Android-Stats data as you browse the Google Play Store.

App summary

Analyze keywords

Want to report a pothole, broken traffic signal, or graffiti while on the go? The Houston 311 app makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to your service request. Reports are automatically sent to the City’s 311 system and routed to city departments for resolution.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Fairly easy way to communicate with the City of Houston.
App continues to improve and responds to feedback.
Very convenient and gets things done.
User friendly and informative.

Cons

Categories in the app do not match the official 311 categories.
Tickets are frequently closed without action being taken.
Some bugs and navigation issues reported.
Inability to enter specific street numbers for certain reports.

Most mentioned

Reported infrastructure problems.
Response from city employees.
Completion of requests marked without action taken.

User reviews

Fairly easy way to communicate with the City of Houston. If it cannot be completed via the app, it will contact a City employee to speak with. The City employee I spoke with was personable and knowledgeable. She listened to my situation (a missing street sign), accurately submitted it and emailed me a report, and it was resolved timely. I wish they would take a picture of what was done, but I drove by soon enough and was able to see for myself. Recommended!

Matt Tobin, 2024-05-25

App continues to improve. They do respond to feedback about problems. In most cases reporting infrastructure problems via the app will be faster than calling the 311 operator.