Mobile application of the Sangoma VoIP platform
Total ratings
2.80
(Rating count:
120)
Review summary
Pros
- Allows making calls using the Sangoma phone system.
- Generally works well in various network situations such as public WiFi and cellular data.
- Voice and contact list features work adequately.
Cons
- Constant call drops and connectivity issues, especially with incoming calls when the app is not in the foreground.
- Limited Bluetooth functionality, particularly with headset connectivity.
- Poor customer support and lack of updates, leading to unresolved issues.
- Problems with app functionality like credentials expiring and inability to bypass DND settings.
Most mentioned
- Call drops and connectivity problems.
- Limited functionality when the app is not open.
- Issues with Bluetooth headset connectivity.
- Lack of timely updates and support.
- No visual voicemail or texting features.
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User reviews
Recent rating average:
1.50
All time rating average:
2.80
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Date | Author | Rating | Comment |
---|---|---|---|
2024-09-26 | Ronda Murdock | Call drop when answering. Bad contention all the time. If it weren't for the fact that my employer selected this for daily for daily operations, I would never use it. Losing calls is losing business. | |
2024-06-19 | BSK Kern | It is fine. Our company just bought this and we use it for now to enhance our Sangoma phone system. No texting and no visual voice mail which came as a shock ....so its usefulness in this day and age is limited. | |
2024-05-24 | Greg G | App works well except for bluetooth headset and in car with bluetooth. When are you going to fix the issues? | |
2024-04-16 | Lee O'Dell | App won't ring if I'm on Facebook or tictoc and half the time won't ring after it sets for while. All settings are correct and ask waiting for a fix. | |
2023-12-20 | Jon Cole | 3 stars because this app will not bypass DND settings (on my mobile device, not DND on my extension) no matter what I've tried. I have to have after hours called forwarded to my regular cell number so I can set it to bypass DND at night. Once that is fixed, this app will be outstanding. | |
2023-11-29 | Christopher | I can make calls, but the app will only receive calls if open and in the foreground. Update 11/23: App no longer works correctly after updating the phone to Android 13. You can dial and it rings, but there is no sound after the far end picks up. I can't hear them and they can't hear me. | |
2023-08-02 | Marisa Matson | Constantly drops calls, won't make calls sometimes and every other call I answer it just doesn't connect. I'm about to lose my work at home privileges due to the stupid, stupid app | |
2023-05-25 | Patrick Smalley | A terrible application written by a terrible company. My office has been using their phone system for a long time and recently had issues with this application not working properly. Even with a paid subscription their support refuses to help us unless we pay even more. Even in the terms and agreements with the license and what we paid they are supposed to be supporting us with this issue and refused to do so. We are abandoning this app, and the entire phone system for a different system. | |
2023-04-11 | Drew G (Deyo) | No updates for six months at a time. Program will not run in the background or forward calls to the app unless I have the app open. I have the app to have unrestricted battery and never sleeping but still the app will not work. | |
2022-11-01 | Leo Braverman | Bad experience. Dual registration still doesn't work. The manual states that we must use DNS to achieve this, but even after I add nessary records it still doesn't connect on both networks. |
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