Expert support, community connection& exclusive perks.Possibility starts here.
Samsung Members - Expert Support & Community Connection
"Samsung Members" is an all-in-one app designed to maximize your Samsung device's potential. With insider tips, device diagnostics, and access to exclusive events, you'll engage with experts and connect with a vibrant community. Enjoy personalized support, connect with fellow users, and explore valuable benefits tailored just for you, enhancing your overall experience. Note: Some features may vary by region and require network connectivity.
App stats
Email: no*****@samsung.com
URLs: Privacy policy
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App summary
Discover your possibilities with Samsung Members.
In here, you'll discover just what you want, plus a whole world of other things you never knew you needed - until now :
■ Get insider tips to unlock your device's full potential
■ Easily review device diagnostics
■ Access exclusive events and benefits
■ Pose questions directly to the experts and
get 1-on-1 customer support
■ Connect and share with others in the community
(Availability and services offered above may vary by country and region)
※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.
※ Privacy Policy
https://account.samsung.com/membership/policy/privacy
User reviews
Pros
- Useful diagnostic tests available for the phone and accessories
- Provides access to customer support through various channels
- User-friendly interface for running diagnostics
Cons
- Poor customer support and ineffective AI assistance
- Many features appear redundant and unhelpful
- Reports of app issues and bugs after updates
- Privacy concerns regarding data collection
Most mentioned
- App performance can be hit or miss, with some features not working as intended
- Recurring issues with updates affecting existing functionalities
- Need for better customer support and communication from Samsung
User reviews
by Anonymous, Invalid Date
The support to customers offered through the app is deplorable. There is no support, just a mix of AI and useless/disinterested staff with no desire to help their customers. I've been a Samsung user for over a decade (phones and TVs) and never needed support. The way they've teat me (and others with the same problem, having read similar feedback) means I've no problem finding another brand that would like my business.
by
Neil Gray, 2025-01-08
This is the worst app. It serves no purpose and even Samsungs own tech support can't use it. They keep telling me to check for updates because the instructions don't coincide with what actually appears on the app. There is no way to provide feedback to Samsung because the error report function doesn't appear. Samsung please improve your product if you want to stay in business.
by
Alex, 2024-12-08