Smart Tutor for SAMSUNG Mobile

Smart Tutor is an easy, quick and safe means of consulting for Samsung devices

Smart Tutor for SAMSUNG Mobile Support App

Smart Tutor for SAMSUNG Mobile is a remote support application designed for Samsung users to diagnose their Android devices. It enables quick consultations for optimizing performance, managing software updates, and transferring data. By connecting with a tech expert, users can receive functional advice while ensuring their private information remains secure. The app supports various smartphone and tablet series with features like screen sharing and chat, making it convenient for users to get assistance easily.
Install from Google Play Store

App stats

Version: 1.5(build401) (Last updated: 2025-02-04)
Version code: 401
Creation date: 2015-01-06
Permissions:
  • Android.permission.READ_EXTERNAL_STORAGE
  • Android.permission.WRITE_EXTERNAL_STORAGE
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_NETWORK_STATE
  • android.permission.ACCESS_WIFI_STATE
  • android.permission.BATTERY_STATS
  • android.permission.BLUETOOTH_CONNECT
  • android.permission.BLUETOOTH_SCAN
  • android.permission.BODY_SENSORS
  • android.permission.BODY_SENSORS_BACKGROUND
  • See more
Size: 17.91M

Ranking

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App summary

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Excellent customer support and knowledgeable representatives
  • Quick problem resolution and effective troubleshooting
  • Remote access feature allows for direct fixing of issues
  • Friendly and patient service
  • Users appreciate the assistance with technical issues
Cons
  • App frequently crashes or fails to open
  • Requires excessive permissions that users find intrusive
  • Some users report unresolved issues despite seeking help
  • Confusing experience with the app's installation and use
  • Limits in fixing certain issues like being stuck in flight mode
Most mentioned
  • Outstanding customer service
  • Frequent app crashes
  • Permission requirements
  • Inability to resolve certain technical issues
  • Remote support feature
User reviews
by Anonymous, Invalid Date

Support was excellent. The tech answered all my questions and I was able to finish setting up my phone.
by Elaine Rushforth, 2025-01-25

The rep (Gilbert) was very patient with me. He was able to take me step by step, until he could access my cell phone to fix the issues I was having. Gilbert is an asset to this company! To rate him on a scale of 1 to 10. I'd give him a : 10+ !!
by Suzie McCreary, 2025-01-16
View all user reviews