Philly 311
Philly 311 allows service requests to be submitted to your local government
Total ratings
2.22
(Rating count:
328)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows users to report non-emergency city issues
- Reasonably quick response time in some cases
- Provides updates until the problem is resolved
- Easier than calling 311 for some users
Cons
- App fails to load or crashes frequently
- Inaccurate GPS location feature
- Issues with attaching photos or files
- Unresolved issues marked as resolved without action
- Poor app development and user interface
Most mentioned
- App does not work or crashes
- Inaccurate GPS/location accuracy
- Difficulty in attaching photos or files
- Fast response time when the app works
- Useless when it fails to load or provide help
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User reviews
Recent rating average:
1.50
All time rating average:
2.22
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-29 |  | | Useless. These people are lazy and useless. Anything you report they email you to call or email someone else. What's the point of having this dumb app. This is why philly is so messed up. Because of people like these administrative lazy couch thieves. It's good to get paid for doing nothing isn't it? |
| 2024-10-25 |  | | Won't Load. I have uninstalled and reinstalled this App several times over the past couple of months, and it never works. I have a Samsung A52 phone with plenty of room. It would be convenient if it worked. Then I could report potholes, etc., as I see them instead of waiting till I get to my laptop. I will keep trying every few months to see if the problem gets fixed. |
| 2024-04-12 |  | | The city Department was cleaning out the alleyway they was leaving bags and bags of trash in my driveway until the pickup game to get the bags and then they didn't clean up behind themselves I had to park in my driveway with dirt and debris I called 311 to report it and I got the runaround they were giving me three numbers because they wasn't sure for a week this went on and on I calling back I asked to speak to a supervisor that's when I got help and now everything is fine. |
| 2023-11-20 |  | | The app does not work. I've tried clearing the cache & data, restarting the app, I've tried numerous uninstalls and reinstalls, and nothing. I keep getting an error that says "oops something went wrong." App it totally useless. |
| 2023-07-12 |  | | The app hasn't loaded for I don't know how long. Blue screen with a flashing circle and nothing else happens. I've deleted and reinstalled with no success. |
| 2023-04-24 |  | | Hadn't used this app in over a year, when I tried to access it, I got a spinning aka hour glass. So I deleted the app shut my phone and restarted, dnload the app again after it loaded tries to open it same thing. Please advise. |
| 2023-04-04 |  | | I've tried to log issues for the past 2 years, and even today when I try to "Attach Photo" or "Attach file" to an issue I just get an immediate popup that says "Attachment failed." If I hit "Retry" it continues to fail. Useless. I'm an Android user, and yes, I've cleared my cache. |
| 2023-02-12 |  | | Absolute garbage, just like the city and government it pretends to serve. It doesn't work at all, and hasn't worked in quite a long time. Deleted, reinstalled, spun ariund in circles 10 times and clicked my heels together. Nothing works. I'm not working with a cheap or ancient phone, either. This is what our tax money pays for. Pitiful. |
| 2022-09-02 |  | | This app has potential, but it is astounding that Philly 311 fails to hire a Development Firm that takes this app next level or meets a BASELINE expectation of mobile apps in 2022. It's 2022 - for the love of God - please have an app icon that is sized correctly. There are industry standard tools like: Figma - that can help with this, or hire a firm in Philly. A college student intern could also do. If I search a business name in the address line - it should come up. Fix this please. |
| 2022-07-29 |  | | DOES NOT OPEN. Zero stars if possible. Previous version worked pretty well. This one, any time I start it, it just sits there with a blue screen (no pun intended). No progress, no change, for as long as I leave it on the screen, repeatedly tested for a minute or more. |
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