Postmates - Food Delivery
Local eats & grocery delivery to your door. Order your groceries with Postmates!
Total ratings
4.31
(Rating count:
224,811)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Coupons and discounts available for users
- Convenience of having food delivered from various restaurants
- Good customer service in some cases
Cons
- High fees and increased menu prices
- Frequent order errors, missing items, or wrong orders
- Difficulties in contacting customer support during order issues
- Slow delivery times due to driver issues or delays
- Limited ability to rate individual items separately
Most mentioned
- Poor communication and delay in deliveries
- Hidden fees and unclear pricing structure
- Issues with the app functionality and navigation
- Inconsistent quality of service and food
- Challenges in getting refunds for incorrect or missing items
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User reviews
Recent rating average:
1.40
All time rating average:
4.31
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | Completely overpriced and useless app now. I was charged for a monthly membership even though it said I could try it for free, and I didn't end up using it due to extremely high fees, taxes, and a giant product markup on everything before fees even hit. No reason to have a membership, you still get hit with heavy fees and the "10%" off only compensates for half of the market price markups they have. It doesn't pay for the hidden fees either. Terrible service, don't recommend. |
| 2024-11-13 |  | | I'm a huge consumer of deliver it to your home applications and you gotta give it to Postmates for being really awesome... when it started. Since then, it's been a steady decline of poor communication and delivery management. in the past 2 months, I have received multiple orders that were more than 1.5 hours beyond the initial given time. The app also no longer communicates where the delivery driver is. As a delivery app in a competitive landscape, no one has time to expect 1.5 hour delays. |
| 2024-10-29 |  | | If you want something done right, do it yourself. This and DoorDash suck. Fast food is already bad enough as if it with how they mess up your orders, and now you have 2-3 middlemen to mess that up even more. I hate ordering and only getting refunded for my "missing" items. What about all the other fees you also wanted to charge me for? I'm paying for the delivery that you guys can't even get right. |
| 2024-10-28 |  | | Not a huge fan of the cranked up menu prices and all of the fees which turn a $15 item into a $30, but I guess that's just the price for convenience. Overall, it's alright. 60% of the drivers speak AND READ English, about that same percentage can actually follow directions as well. If my order got screwed it up, it's usually the restaurant and not the driver, so there's that. I use it when I'm feeling lazy or hungover anyway. |
| 2024-10-09 |  | | Update: I tried to give them another shot but had another issue with an order and the ability to get in touch with live customer support is so buried and they have almost no power to resolve customer issues compared to the excellent service from competitors lik DoorDash. Application perform atrocious compared to competitor applications. Sub-par app makes it almost impossible to engage with chat support while an order is in progress. The application provides no ability to contact chat to inquire |
| 2024-10-08 |  | | This used to be my go-to app, and I order almost daily. Sadly, the past few times, items were missing from my orders, and i was refused a refund even though I had to reorder the missing items after, multiple times. They requested a picture of missing items. Make that make sense. In addition, on another incident, I was asked for a picture of what we received about 14 hours after I sent my complaint. Unfortunately I will not use this app again until that policy or procedure has changed. |
| 2024-09-25 |  | | NEW: Can't use filters — screen dims then brightens w/o showing filter options. Support contact in Play Store autoresponds it's unmonitored; app has no help except for orders. OLD: Technicly still let's me sort by delivery time, but now I have to do a search first…when I really just want to see what the fastest places are. Sorting by price seems to have no basis in reality. Would like to set a price limit. Wish I could tell it to never show certain restaurants unless I search for them by name. |
| 2024-09-23 |  | | This app does not allow you to properly rate your experience/service/order quality. I ordered several items and needed to rate them separately. App would only allow me to rate entire order. Delivery driver was great. Several items from the restaurant were garbage. Old fries. The usual. However, I was not allowed to rate separate food items. |
| 2024-09-12 |  | | Their "Customer Service" is the worst! It clearly stated that I was charged a $2.40 cancellation fee, but they refused to refund the rest of my money. I brought this to ANKIR'S ( Chat agent) attention. He told me that they would not be refunding me. 1 dollar, 2 dollars , 3 dollars or more, it does not matter how much it is, that is my hard earned money! I wanted a refund so that I could reorder the correct item! Simple. They put no effort into helping you! You guys just lost a customer! |
| 2024-08-31 |  | | Been great so far, coupons make the app *edit. After using the app for a while, it seems like there's trouble between the location food is delivered and which restaurant receives the order. Example: ordered from Taco Bell, knowing there's one within a few miles, but it sent the order all the way across town. Makes receiving the oder longer, and the driver is covering a lot more distance than necessary, affecting their tip/drive time/traffic. |
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