Club Life
Manage your gym membership
Total ratings
3.94
(Rating count:
245)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Responsive customer service
- Ability to schedule classes easily
- Most users find the app helps them stay on schedule for training and classes
Cons
- Difficulties with login and password recovery
- Forced to use the app instead of a traditional key tag
- App is too large and uses excessive memory
- Frequent registration issues and communication with gym staff required
Most mentioned
- Issues with login and password recovery
- Inconvenience of being forced to use the app
- Prompt customer support response to concerns
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User reviews
Recent rating average:
2.60
All time rating average:
3.94
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-15 |  | | I am modifying my review based on my experience. I had a Peak representative call me as soon as they saw the previous review. This individual was very courteous and professional. She took care of my concern and placed herself in my position to fully understand the situation in order to take care of my problem. My problem was simple. My debit card had expired, and the payment declined, causing a late fee. Unfortunately, I was abroad and couldn't resolve the issue until I returned to the States. |
| 2024-04-25 |  | | I hate the app. That one moment u sign in but forget password then try to get a new u can't cause u need an employee physically to help u. |
| 2024-02-15 |  | | This app has been great with keeping on schedule for training and classes at the gym. I had to reach out to support and they were very prompt with resolving the issue. |
| 2023-12-21 |  | | App will not give me the initial screen with my key tag. I have deleted it and re installed it and nothing works. I am editing my review based on the quick response by app support. I received an email and phone call to resolve the issue. The email informed me that I was supposed to make a payment after updating my card. All previous payments have been automatic. |
| 2023-08-27 |  | | Probably one of the worst if not the worst app I've ever used in general. Constantly signs you out even when it's supposed to stay logged in. Unable to differentiate multiple memberships and save logins. If you forget your password you're unable to recover information unless the gym you're a member of can give you their information contained in their paperwork, absolutely imbecilic. Keep membership IDs linked to profile account and allow me to recover club life ID and login separately. |
| 2022-10-05 |  | | I hate that you are forced to install this. The key chain tag has been working for years. I don't like bringing my phone with me to the gym. Just another thing to make me scrap this gym altogether. No smoothie bar, no tanning, no towels, and now this. Does this app offer anything like nutrition advice, exercise advice, or something workout related. |
| 2021-10-19 |  | | Sort of sucks having to put an app on a phone to go to a gym, don't even like taking my phone to the gym. Seems like they could just issue you a card or clip for your key chain. No issue with staff, nice gym, just that issue. |
| 2021-10-14 |  | | Each update is a larger and larger file. Takes up space. Almost never use it except to get into the gym. |
| 2021-08-23 |  | | Peak Payment is a scam and they will try their hardest to continue to charge you despite you saying that you no longer need their services. |
| 2021-07-22 |  | | I love this app and how you can schedule classes with your phone. It's awesome!!! The schedule is always separated by dates and times. |
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