Palace Resorts
The Palace Resorts APP will lead you into an elevated experience of service.
Total ratings
2.78
(Rating count:
2,423)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides useful information about amenities, restaurants, and daily activities.
- Allows room service ordering without calling.
- The interactive map helps navigate the resort.
Cons
- App is slow and often crashes.
- Not user-friendly and has confusing features.
- Limited functionality for making reservations and tracking them.
Most mentioned
- Loading and performance issues.
- Inconsistent user experience.
- Difficulties with reservation management.
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User reviews
Recent rating average:
2.80
All time rating average:
2.78
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-10 |  | | With the new functions, it not only makes things convenient, but my wife can use it. Priceless. get your concierge second you get hotel. state your wants and or needs and they will be handled proper. stop looking at your phone and experience the real. there's always someone on deck to help with whatever you needs. |
| 2024-05-03 |  | | The app has come a long way in three years since we last used it. It was very user friendly. Some things was hard to find, but easy to figure out simply by asking where is it. Would have given 5 star except for 2 things. Laundry is not on the app and the 48 hr dinning delay is very inconvenient. There has to be a better way to get the dining update to the app quicker. |
| 2023-11-01 |  | | What utter garbage. Slow as all molasses. Takes forever to load any screen. The data capture doesn't work. I tried 5 times to scan my passport for pre check in, and I could not. Every time it wanted to.scan my signature, it said it couldn't find my name. That's because it's just my signature. There is no way to book airport transportation on this app. And its just so slow to.load every screen. It'll be just as bad, I am.sure, when we are there to order room service and anything else. |
| 2023-09-04 |  | | App has some useful information, but is not a substitute for notices posted at the resort. Not everyone travels with a computer or wants to be bothered with having to stay connected. If you are going to decsribe the resort locations, make it useful information not marketing hype. Older guests unfamiliar with the wireless technology are left in the dark. I also noticed that the amount in the resort credit box DOES NOT match the actual credit available. It would be nice to list transportation opt. |
| 2023-03-14 |  | | Have used for room service for ordering breakfast. Liked that it showed progress, on the way, etc. Used for ordering hangers etc for the room. No issues. Used to look at menus ahead of time. I also used to look up entertainment with no issues. It used to show you how many resort credits you have. I can't find that anywhere so hard to check status of credits. For the most part I have found useful once I was here at Palace. |
| 2023-01-26 |  | | Missing info. Wrong info. Unable to see reservations made for anything/activities. No GPS to help with getting places. No membership info listed. Required to search for and add your room reservations into the app instead of just finding them there. Previous stays supercede the current stay unless you manually make the current stay "active". Unable to connect spouse at all, so stuck using one login. Very disappointing experience. |
| 2022-12-23 |  | | Not intuitive. Interactive map needs more details and labels, and only half the time recognizes the ride option to somewhere. Should allow to download detailed map. Does not list all entertainment activities and often the ones listed there is no location information that is searchable on the interactive map. Needs a complete overhaul. |
| 2022-11-15 |  | | Good info once it's found, but... Not user-friendly at all. No Search setting to find a specific restaurant, event, etc. No option for 12-hour clock. Some of us are unfamiliar with military time. I've missed appts due to incorrect 24 to 12 hr conversion. Cumbersome pathways. Email vouchers should have guest name/time & date FIRST for appts, rezzies, etc so they are easily found in email and then clicked on for details. There's more, but overall: VERY frustrating. PLEASE FIX IT 😊. |
| 2022-09-17 |  | | Super glitchy.. i keep trying to message them but it doesn't clear my previous history. I've deleted and reinstalled as well. Also i booked 2 rooms but only let's me deliver things to one, which is super inconvenient with kids in other room and don't want things always sent to me if they are there and need something. It doesn't bring up my second room at all. Map is nice to have-- but not guidance enabled. Only a path shown Resturants booking is helpful and activities details is good too. |
| 2022-06-09 |  | | I love being able to see the entertainment and food options and I like being able to navigate around the resort. It works best if you create an account to save the resort you're at so you don't have to keep selecting it. Unfortunately, it keeps crashing. Galaxy A52 |
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