Optum Bank
The Optum Bank app helps you manage your health care accounts easier and faster.
Total ratings
4.31
(Rating count:
8,211)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ease of setting up monthly deposits and paying medical bills from HSA
- Helpful customer service
Cons
- Frequent login issues, including password resets and failure to recognize biometric login
- App often lags, hangs, or shows a blank screen
- Problems with uploading receipts and reimbursement processes
- Long wait times for funds to reflect in the account
- Inconsistent user experience between app and website
Most mentioned
- Login problems, including frequent password resets and biometric login failures
- App stability issues, including crashing and slow performance
- Uploading issues with receipt documents
- Poor navigation and user interface experience
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User reviews
Recent rating average:
1.80
All time rating average:
4.31
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-03 |  | | When it works, it works well and is easy to use. However, while actively submitting multiple receipts to reimburse/pay myself, the app will flash a message that due to inactivity the app is closing. I hit OK, and the app closes in the middle of me submitting a photo of a receipt. This happens several times during the same session. I will be halfway through submitting a receipt, and I have to log back in and start all over again with submitting that receipt. Sent email to admin but no response. |
| 2024-11-22 |  | | I was trying to reimburse myself for qualified expenses. I got logged out several times for inactivity though I was entering provider data and uploading a supporting claim document. I was also thrown out with message App has a bug, clear the cache. So I cleared the cache. Then I was thrown out with message App has a bug and I should wait until the developers fix it. This is really unacceptable when I have available funds and can't use the app to transfer them,though that process seems dicey |
| 2024-11-03 |  | | Lately the login just spins. Not working properly. Previous: The funds clear from my checking acct yet still 3+days later the funds do not show up in the HSA, somewhere in limbo, every single time. I called the support line and was told it takes time. If I go out of my way to get on a laptop, at least it shows the contribution a little earlier being initiated. But this mobile app doesn't even show it acknowledges the contribution until a week later. Very odd. |
| 2024-04-03 |  | | I have tried to log into my account for the last 5-6 months and each and every attempt has been a failure. I've called customer service twice to see if they can help me, each time being just as pointless as the last. I've tried to log in on 3 separate devices, 3 separate browsers, tried to reset my password twice and none of it works. The folks in support say they'll create a ticket to get this issue resolved, yet nothing has been done for 2 months. I will take my business elsewhere. |
| 2024-02-13 |  | | Never recognizes password. The app indicates that the password is incorrect every time that I use the app, forcing a reset. Every. Single. Time. But it also will not allow reuse of an old password. The same problem exists for the website. Makes the entire system completely undesireable for conducting any activity. |
| 2023-10-18 |  | | "Updates" were not improvements. I've used this app for years to help save my receipts. I've never had an issue before viewing a receipt after uploading. Now? All of my prior uploads are distorted and too blurry to read. Same thing happens if I upload a new file. There are no prompts or notices for what quality or size is needed to avoid this issue. |
| 2023-08-26 |  | | Update 8/26/2023: it has been YEARS and this app STILL can't figure out biometric or "remember me" login. If I wasn't forced to have this for my HSA I would never go with Optum. This app gives you the option to set up a biometric login and gives the option to remember your password. NEITHER OF THESE OPTIONS EVER WORK. Every time I go to login from my personal device I have to manually enter my password. Every. Single. Time. Clearly they do not invest in their app. Avoid if you have the choice. |
| 2023-08-14 |  | | No Biometric login. The Biometric selection in Settings brings you to the Phone's settings, not the apps. It's the only app on my phone where biometrics never works, it always forces a user name and password entry. As far as I can see there isn't even an option to activate biometrics. The app has been through at least three iterations and has never been truly stable. Why even have a mobile app when it's easier to look it up on a PC or laptop? |
| 2023-07-13 |  | | I kept getting messages after I closed the app saying "logged out due to inactivity". A logout operation was nowhere to be found until I looked under settings. Hmm. Seems this is not a settings activity. So I tried to find a feedback action. Nothing. Hmmm. UI /UX developers: please figure out how to improve these two items. Otherwise, it does what I need it to do. |
| 2023-07-11 |  | | Please bring back the ability to add an expense to the journal without initiating a payment. This option was available on previous version of the app, but now it's only available via the website. So now I have to take a picture of the receipt in the app then login into the website to associate it with an expense. I keep my money invested at Optum so I Don't want reimbursement now, however I love the expense journal for keeping track of all my expense for the day I actually take money out. |
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