Ooma Setup

Quickly activate and reconfigure your Telo, Base Station and 4G Adapter

Ooma Setup

App stats

By: Ooma
Version: 2.7 (Last updated: 2024-11-19)
Creation date: 2018-01-08
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Camera: take pictures and videos
Other:
  • allow Bluetooth pairing by Application
  • receive data from Internet
  • view network connections
  • read battery statistics
  • pair with Bluetooth devices
  • access Bluetooth settings
  • control flashlight
  • full network access
  • run at startup
  • prevent device from sleeping

Other platforms

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App summary

Telo Setup app allows Ooma customers quickly:
-activate a new Telo or Base Station
-activate 4G Adapter
-reconfigure existing Telo
-check Telo status
-check 4G Adapter's signal strength

More changes and improvements coming soon. Please email to [email protected] if you have suggestions or ideas on how to make this app better.

P.S. You can't make calls with Telo Setup app. Please download Ooma Office or Ooma Residential apps for calling purposes.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Provides a way to set up Ooma devices, such as Telo Air.
  • Offers a quick setup process when it works as intended.
  • Some users report successful manual activation and connection.
Cons
  • Frequent connectivity issues, especially with Bluetooth and Wi-Fi.
  • Customer support is often unhelpful and uninformed about the app.
  • Many users found the app to have compatibility problems with older devices like Telo 1.
  • The app fails to save user information correctly, causing frustration.
Most mentioned
  • Connectivity problems during the setup process.
  • Unhelpful customer service experiences.
  • Incompatibility with older Ooma devices.
  • Need to combine app usage with manual processes to successfully set up.
User reviews
Do NOT use if you are an existing customer. If you have a hard wired Ooma Telo and "upgrade" to a wireless Telo, CALL OOMA SUPPORT to activate your new device. Love Ooma, just not the process it's taking to go from a wired Telo to a wireless Telo.
by Lisa Jesse, 2024-10-25

As many other reviewers have said, this Ooma setup ap is not ready for prime time. Just like most of the other users, I could pair my android with the Telo Air 2, but when it came to clicking the next button in the ap to connect the ap to the Telo Air 2, the displayed connecting circle just goes around and around and after a minute or so, the message 'could not connect to Telo' is displayed. I tried this multiple times with the same results. 500 character limit or I would tell you more!!!!!!!!!!
by wd5hyq Gary Long, 2024-04-21

I have ooma telos 1. Don't know what happened to my original app, it disappeared somehow. So I downloaded an updated app. The app now won't work with the telos 1 because there are no options in the app for it. Says incompatible. I keep getting unsolicited calls and it's very harrassing because they don't stop and don't leave messages. Might be a scam. I can't see who's calling or control anything which the app was good for but not now. This is very upsetting and unacceptable for ooma to do. Scam
by DARIN MUNN, 2024-01-22
View all user reviews

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