NCBA NOW
Convenience and Style
Total ratings
4.71
(Rating count:
29,031)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface
- Convenient banking features
- Responsive app performance
- Good customer service experience at branches
- Comprehensive services availability
Cons
- Frequent issues with OTP not being sent or delays
- App crashes or fails to launch
- Poor customer service response times
- Design flaws and lack of organization in the app
- Inability to access certain account features (e.g., joint accounts, in-app support)
Most mentioned
- OTP issues and delays
- App instability and launch problems
- User interface design concerns
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User reviews
Recent rating average:
3.30
All time rating average:
4.71
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | some of your reps need customer service training. David was very helpful and resolved by pin issue after 2 others told me to wait for over 8 hrs. David stayed on the phone until I was successfully logged in. Thanks |
| 2024-12-06 |  | | All I see here is a user-friendly interface that makes it awesome and, hence, improved services. đź‘Ť |
| 2024-11-24 |  | | The app is ok. However, lately when paying bills like mpesa paybill or buy goods, the OTP is not sending. Can this be addressed swiftly |
| 2024-11-14 |  | | Requiring me to turn on location services with the highest accuracy is obnoxious. I see the need for showing nearest branches but that's not a core feature of the app and this should not prevent me from using the app. It works reliability most of the time but the design is archaic and doesn't reflect the bank's stature. |
| 2024-11-10 |  | | Very responsive and user friendly UI |
| 2024-10-31 |  | | This is the worst ever app I have ever seen. I dont why I can't launch it, same error for the past 1 month. Visited their branch, they lied saying thare are having problems from their end at that time. |
| 2024-10-29 |  | | The app is faulty. I have been having issues loading cash to my account from my mpesa |
| 2024-10-27 |  | | It's a very good app and it makes my banking needs very easy to handle and access. |
| 2024-10-22 |  | | I regret opening an account with this bank. We just getting payed but money takes a whole day to reflect in our accounts, no notification about system failures meaning if you dont call the bank they will never credit your money. Please. DON'T USE THIS BANK IF YOU ARE RUNNING A BUSINESS AND GETTING PAID. STUPID!!! We should not even give this bank na star should be negative. |
| 2024-10-12 |  | | I hope ncba can update their app UI, not looking so good. But a good bank in general. |
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