UNIVERGE ST500

UNIVERGE ST500 is the enterprise IP telephony client for Android smartphone.

Total ratings

2.08 (Rating count: 175)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Feature set works well for calling functions (transfer, hold, calling) with certain setups.
  • App allows for connections over 4G as well as WiFi.
  • Some users report successful installation and operation with certain devices.
Cons
  • App frequently fails to receive calls unless the phone is unlocked.
  • Issues with connectivity over different networks, particularly with Telstra and specific devices.
  • The app requires excessive permissions, raising privacy concerns among users.
  • Frequent disconnections and drop calls reported.
  • Bugs related to Bluetooth connections causing calls to drop.
Most mentioned
  • Connectivity issues, particularly receiving calls.
  • Concerns about the permissions required by the app.
  • Problems with certain networks or devices, especially Telstra and some Android versions.
See reviews for UNIVERGE ST500 on Google Play Store
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User reviews

Recent rating average: 2.20
All time rating average: 2.08
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Date Author Rating Comment
2024-03-23
Sasawat D		 Coming from st465 working fine after upgrade to st500 has issue recieve random call from unknown number 333 ,444 cannot pick up really annoy please fix. Thank you
2023-12-13
Richard Yang		 Call will be interrupted and disconnected 2 seconds after making and picking up call. This is due to phone is connected to my smart watch which should be able to pick up or hang up calls. This issue should be fixed.
2023-09-07
Ian Lowes		 A fundamental reason to choose a different telephone system. The ST500 app has proven to be a huge disappointment, meaning the purchase of the NEC telephone system was a mistake. There must be better solutions out there - avoid this one
2022-03-10
Andre van Diemen		 Did have a problem with it not connecting after dialing a number. Turns out that will the Bluetooth On it trys to use Bluetooth even though there is no difference to connect to. Turned off Bluetooth and all is well.
2021-12-02
Richard Watson		 I installed this on my Android phone and it seemed to work ok - some calls were not being received but I thought this was due to my phone going into Do Not Disturb mode. I then deployed this out to more people in the office, but the receiving calls part did not work for any of them at all - unless the phone was unlocked. After lengthy troubleshooting with our NEC support partner, it turns out that the receiving calls part of the app doesn't work properly unless you have the latest CPU installed in the PBX. If I had known this earlier I would not have bothered.
2021-10-06
Scott Bailey		 App does not work on Telstra network, A big reason we invested in the SV9100 was the functionality that was to be provided with this app. Have waited over 6 months for this issue to be resolved with Telstra and NEC. Do not invest in NEC hardware. Save your money and look at the other options in the market. Sick and tired of hearing it's an issue with Telstra or NEC. These are multi billion dollar companies who specialise in communications and yet they can't resolve a simple issue.
2021-06-22
Jonathan Attwood		 Feature set works well (transfer, hold, calling) with the SV9100 (CP20); having got to grips with the TLS configuration, I've also got it functioning over 4G as well as WiFI. The other thing to note - in the profile, you can set the app to use Mobile/Wifi/Any, Unfortunately, the ANY category should be rewritten as EITHER as you cannot call out when the phone is connected via Ethernet. It registers OK when connected via Ethernet but gives a Dial Error on outgoing calls and "SIP Out of Range" error if called from another device on the same PBX.
2021-02-10
Nathan Pinter		 Does not connect over WiFi on Pixel5 android 11 works over cell data though. Same settings as old phone. We use Port 5070 on our PBX and ST500. Exact same settings as Pixel 3. Pixel 3 worked on Cell Data and WIFI. Pixel 5, Connects over Cell, but not WIFI.
2021-02-10
Rob Jackson		 I have held off writing a review for months to see if the issues can be fixed. Updated review - to credit have fixed WiFi. However still drops calls as certificate issues. Permissions horrible with no explanation. Horrible UI. Won't connect over wi-fi (I'll repeat that as it's so ridiculous for its purpose)
2021-02-10
Bahaa Eldin Mohammed		 On xiaomi mid-range phones, some of Huawei phones, not working, its shows "connecting", but it's not, we bought 18 users. The old version was working very well.
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