NatWest Premier Black
The NW Premier app provides quick and easy access to your Black account benefits
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-15 |  |  | Must be a different team to the main banking app. Feels like a 1990 webapp app. Navigation is awful with so many different ways to get to places Airport parking is completely absent. Just very clunky and ill thought out |
| 2023-12-24 |  | | Very flaky and unreliable. Trying to do things like seaching for shows sometimes doesn't work at all, sometimes takes 30+ seconds to load while displaying a range of different errors. Poor effort, far below expectations for a premium service. |
| 2023-11-27 |  | | Very poor app. Extremely slow. Sometimes you can't even login. Evennif you can the search functionality of the various rewards is so bad that the benefits are unusable. You cannot find any events holidays or other. |
| 2023-08-19 |  | | Airport parking benefit doesn't work on my phone. When trying to select dates the date popup thing doesn't display correctly and you can't proceed. I have to get my laptop out and use a normal non phone browser which is quite annoying. Other benefits seem to work OK. |
| 2023-07-25 |  | | Very poor search engine for holidays.... I can't seem to find a single holiday. Always returns with no holidays available please try again. The movement between different drop down menus always suffers a lag, very frustrating 😑 |
| 2023-04-05 |  | | app allows easier access to premier rewards, booking tickets, insurance claims etc. But usage stats in the app are inaccurate, always have been and no doubt will remain so, finding out how many tickets I've booked for concerts is next too impossible, although TBF NatWest web portal provides even less, even less accurately. |
| 2022-08-22 |  | | It is 2022 and you still have a very slow app, poor UI and very poor usability. Another side is your prices are a Lot higher than if I were to go to a holiday site. This is meant to be a benefit to Black Account members so I'm wondering why you offer no decent value in the pricing and user experience to find that out is very very poor. Been working on IT for 25 years. Your App is akin to a 20 year old App using GPRS... its That bad... |
| 2021-11-26 |  | | I would give it a negative rating if I could. Don't waste your time folks! I downloaded it, needlessly wasted 15 minutes before changing my password then tried again. Still wouldn't work! Tried it via online option, worked. So deleted and reloaded. Same result. Till checked out the reviews here. Heartbreaking that a bank I have been with for 36 years has such third rate service. NW absolutely has gone to dogs sadly and I blame Fred the sodding Shred!! |
| 2021-10-03 |  | | Terrible quality app. It doesn't work properly, prevents me from entering my account saying that my credentials does not match, and then blocks the access for 24 hours. Basically cannot use any o the perks when I need them. Such an expensive shame. |
| 2021-04-22 |  | | Can't use it at all. Won't let me login - gives an error message related to platinum accounts. Can't sign up because it says my Black account is already registered. Phoned the assistance line and they didn't understand - thought I couldn't figure out how to access my actual bank account through the main NatWest app. Pretty much useless as it currently stands. |
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