IDX
Mobile access to your privacy and identity protection services.
Total ratings
4.16
(Rating count:
280)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides notifications about compromised passwords and email alerts.
- Offers extensive coverage for identity protection, including alerts for ID, SSN, and password breaches.
- Good information from newsletters and updates regarding account security.
Cons
- Sign-in issues, with multiple users unable to log into the app despite changing passwords.
- Inconsistent detection of breaches compared to other monitoring services.
- Poor customer service and lack of timely responses to users' inquiries.
Most mentioned
- Users express frustration with login issues and customer service responses.
- Concerns about the app's reliability in detecting breaches.
- Some users found the app useful for monitoring but highlighted significant problems.
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User reviews
Recent rating average:
2.80
All time rating average:
4.16
Upgrade to see all 21 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-21 |  | | I received notification from other sources that my ss# was on the dark web but not from IDX. When I contacted them through email (because I waited over 45 minutes for a person), I received an email stating I would be contacted within a day. That was over a week ago. I know they may be busy with all the accounts that are hacked, but they need to do better. I have no confidence in IDX. |
| 2024-11-14 |  | | They don't seem to return voicemails. Worthless software provided for a data breach and someone stole my identity and set up accounts, and I can't seem to get any help from them. |
| 2024-11-11 |  | | Responds in reality time, tells me if any of my passwords have been breached, or any of my medical accounts, bank accounts, credit cards, etc. have been shared on the dark web due to a data breach from a company. |
| 2024-10-31 |  | | Is this a joke? Or a shady way to try to say we gave folk identity monitoring after a data breach, but is it just for looks? I was sent to get IDX after a data breach. I bet in the fine print we opted out of any compensation as well when we downloaded this duck decoy. There is barely a menu in this program. It doesn't do much of anything, like it was just made to make a data breach not look so ugly. To say, well we gave free monitoring for those whose data was breached. Shame on your sham. Shame |
| 2024-10-30 |  | | Excellent app. Great information from newsletters. I love this app . Highly recommend. |
| 2024-10-27 |  | | It seems to be working. They Notify when someone is getting into my profile. |
| 2024-10-13 |  | | All three credit reporting bureaus have notified me that my social security number has been found on the dark web but yet this app says no exposures. How can I trust it? |
| 2024-09-29 |  | | I am still in the learning stage & not a computer guru so I will need more experience. |
| 2024-08-23 |  | | Let me know very fast that my password and email was comprised. Changed my password to 13 digit one because it takes a supercomputer 1 year to break it. |
| 2024-08-22 |  | | I got this service due to a data breach. It has NOT detected the original data breach, lol. And 2 new data breaches that it has not detected, yet. |
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