Eat Delivery
Carefully selected and carefully prepared.
Total ratings
2.69
(Rating count:
726)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good promotions available
- Easy to use interface
- Excellent customer service follow-up in some cases
Cons
- High and sometimes unexpected delivery fees
- Slow and unreliable delivery times
- Poor customer service and communication
- Search feature is defective
- Limited restaurant options and issues with menu availability
Most mentioned
- Delivery fees are high or unexpected
- Poor delivery experience and delays
- Customer service issues and difficulty with refunds
- Defective search and tracking features
- Limited restaurant options for delivery
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User reviews
Recent rating average:
1.90
All time rating average:
2.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-09-20 |  | | Good promotions but horrendous delivery fees. Should include a "sort by distance" option or something like that so I don't have to scroll through more than a dozen 5-7 JOD delivery restaurants to find something acceptable |
| 2023-01-19 |  | | The app pre charges the credit card before the vendor (restaurant) accepts the order, when the restaurant doesn't accept the app doesn't auto refund, and you have to call them. wheni did they claimed it will be refund in 48 hours, when it wasn't they didn't answe the phone or email anymore for 4 days. i had to ask the bank to do a chargeback. when they finally answered the phone 4 days after the order they couldn't even bring up the order on their system when i gave them the number. just awful.. |
| 2022-12-27 |  | | App and Tracking used to be amazing but now it seems like it's becoming Talabat... how sad! Orders are never ontime and no action from management. Time to use careem from now on. Seems like all delivery services start amazing and then collapse sad to see this especially from eat! |
| 2022-11-09 |  | | The search feature is defective. The search bar lists "restaurant or items" but actually searches through restaurants only. The location service malfunctions sometimes. Free Delivery restaurants add delivery fee. |
| 2022-08-31 |  | | Worst app ever I'm never using this again, my food last night took over 2 hours to get to me which was 12 am !!, I sent 2 mails and 1 phone call and nothing not even an apology add to that the rude driver , worst experience ever ! Thanks for that eat delivery.. so u replied asking me to call the number u provided so I can tell u more about the issue and I called 2:46 pm jordan timing and no answer so even ur customer services is bad as well if ur not gonna answer why to even bother !!! Just WOW |
| 2022-08-22 |  | | I have placed an order and it has been accepted by the restaurant at 8:59 am, the expected delivery time is 9:29 am but when I opened the application to track the order it showed me that it has already closed and asked me to rate the experience. I am writing this message and its 10:10 am and the order does not arrive yet |
| 2022-06-13 |  | | I was on youtube and your ad popped up where the boys were singing and I usually don't get the Goal of ads like these but this ad is a vibe that's why I will download the app and that's why I wrote this review, the ad is super good |
| 2022-04-17 |  | | An update on my review. After posting my dissatisfaction and bad experience, someone from the eat app contacted me. They offered a coupon. Long story short, the refund had So many caveats I never used it, I tried but never got the full refund amount. U can only use it with a limited number of restaurants, it doesn't cover existing promotions and a 2 week expiry, my advice give ur customer a refund, it shows u care about your service and product. Still avoid. Hope they improve. |
| 2022-03-12 |  | | Worst experience, never going to install it again, no way to see where your order is or contact anyone about it,an hour and 30 minutes and my order is still on the way, they say delivery is free then suddenly surprise you with a 1 JD delivery fees once you place order, not worth it, don't download it. |
| 2022-02-02 |  | | Still think it's the better food app in Jordan, but I'm staying to notice the flaws now. Of course the options are limited and most in my area anyway, are fatty food options. The "view order" and "track order" never seem to be synced. Tracking the order at all barely works -just shows the pins at original locations and don't move. The riders still don't know which house it is. They always call and ask when the information is there and Eat Group is in charge of training them not to do so. |
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