Visual Voicemail
View and Listen to your Voicemails
Total ratings
3.93
(Rating count:
47,812)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Some users appreciate the design of the app.
- When it works, the app is helpful for managing voicemail.
- The app is an alternative to traditional voicemail methods.
Cons
- Frequent crashes and unreliability in accessing voicemails.
- Important features, such as voicemail transcription, are now behind a paywall.
- Users have lost saved messages due to app issues.
- The app interface and functionality have changed for the worse.
- Poor customer support and response from the service provider.
Most mentioned
- The app is unreliable and fails to refresh or access voicemails.
- Many users are frustrated about the introduction of fees for previously free features.
- Loss of saved messages and important features after updates.
- Frustration with the mandatory use of this app instead of preferred alternatives.
- Long-time customers feel disappointed with service changes.
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User reviews
Recent rating average:
1.40
All time rating average:
3.93
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-19 |  | | EDIT3: refresh fail. had to uninstall then reinstall. 👎🏼👎🏿👎🏽👎EDIT2: Volume too low to listen within this app. You must save to AMR file then playback with another app. 😣😖EDIT: 😫The list of voice message does not give the time of day. Multiple message same day cannot pick which open based upon time of day. 🥺Don't like the design and it's missing a setting for Dark Mode or reduce brightness. Gives users ability to set a darker theme.😟😒 |
| 2024-11-01 |  | | It won't refresh my voicemails since August 2024 (It's now November 2024). And on top of that (like everyone has mentioned), I was wondering why my messages were no longer being transcribed like they have for years, only to find out it now has an added fee. 🤦🏾♂️ I'm already paying extra for scam shield premium and they've taken away one of the main reasons I pay for scam shield premium! 🤦🏾♂️😮💨 |
| 2024-10-23 |  | | The audacity Metro has by charging $2/month for a very useful feature Google has FOR FREE is super upsetting. Do better. I would just ignore this aggravation but the fact that they FORCE YOU to use their voicemail app and disable other, better voicemail options TICKS ME OFF!!! Go ahead and charge your $2 a month to those who can justify that. I would think more highly of my phone carrier if they gave you freedom to use Google's native Voicemail app or any other services but nooooo, you can't!! |
| 2024-10-17 |  | | Been with Metro 13 yrs and this is first time things have gone south. Can no longer get "visual" vm as long time customer, it now has extra fee to get visual, locking vm is no longer an option either. VERY DISAPPOINTED IN TMOBILE FOR WHAT CHANGES THEY HAVE BEEN MAKING, NOT GOOD ONES! Those 2 services (scamshield+voice to text) came with my service FOR FREE, so either you owe me services or you owe me a monthly $2+$2 discount for these services not rendured!!! YOUR RIPPING US OFF! 13 F'N YEARS! |
| 2024-10-08 |  | | Unusable since recent updates. Just crashes constantly, on top of putting what used to be free features (and are accessibility features, so it's clear how the disabled are being charged to get a usable version of the app) behind a paywall. Even if I were inclined to pay a subscription fee for this app, I couldnt because the thing doesnt work! Used to be such a great app. What a waste. |
| 2024-09-21 |  | | It no longer works. I've been a customer for 10 yrs, and I can not get this or scam shield ($2 a month extra I pay), high speed data, or other features to work properly. DO NOT reply to please contact us, because I've made 3 trips to your local store in the last week. Avoid this company at all costs. I can no longer get a new "discounted" phone upgrade unless I pay $5 to "change" my service for the exact same thing I get now. Any class action lawyers reading? After 10 years, I've had enough. |
| 2024-09-20 |  | | Current Metro customer. The old Voicemail app was so much better before this TMO garbage was forced on us. With the old app you could "lock" a message to save/prevent it from being deleted. And their was a "Trash" feature where you could go and still look/retrieve messages within 30 days of deletion if needed. Now if you delete a message accidentally or by mistake on this app, it's gone forever in an instant. |
| 2024-09-09 |  | | Extremely unreliable. Even after rebooting, clearing cache, and turning off WiFi, the app often fails to refresh. As of now, it stopped working after the last update. Pretty worthless at the moment. If it remains useless, the rating will be dropped to one star. |
| 2024-09-04 |  | | Improving & actually works now. It's not flawless, but it's getting there. (I do however wish call forwarding was still included in plans without an up-charge. That wish doesn't actually apply to this app though.) I would prefer to be able to use Google Voice as my voicemail, without needing to paying extra. Voice just has a multitude of customizable features that go above and beyond what this app has or what I'd expect this app to have. As for expectations for this app, I don't have complaints. |
| 2024-08-08 |  | | ZERO stars! Totally disappointed in MPCS and their Visual Vmail. To my demise one of their Reps told me to uninstall and reinstall the app without telling me that I will lose important voice messages that were saved before June 2024. Very sentimental messages from deceased loved ones! 😩 Only to be told, after speaking to about 5 reps, the messages cannot be restored. In this era there is always a way to undo. I guess they don't have enough empathy to try or the techs are not that advanced. Sad! |
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