Medallia Mobile 3

Activate Employees Everywhere

Medallia Mobile 3 - Activate Employees Everywhere

"Medallia Mobile 3" is an Android app designed to enhance customer experience by enabling employees to take quick actions on feedback. With intuitive, role-based dashboards and real-time alerts, employees can access vital customer insights anywhere, anytime. Features include streamlined case management, quick email responses, and support for SSO, ensuring a consistent user experience across devices. Activate your employees by empowering them with the tools to engage effectively with customers.
Install from Google Play Store

App stats

Version: 3.18.5 (Last updated: 2024-11-12)
Creation date: 2018-07-16
Permissions
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • view network connections
  • expand/collapse status bar
  • full network access
  • run at startup
  • control vibration
  • prevent device from sleeping
  • set an alarm

Ranking

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App summary

Medallia Mobile is the ultimate tool for closing the loop with customers fast. New role-based dashboards, streamlined workflows, and built-in alerts put real power in the hands of your workforce to take quick action on trends or feedback in real-time.

Listening and responding to feedback becomes a habit when you bring the customer experience to employees at all levels with an intuitive interface and the ability to access this critical information anywhere, anytime:

Role-based dashboards mean instant access to the most relevant, fine-tuned CX metrics for every employee
Close the loop fast via email and phone
Call customers back and record call results
Quick email replies with starter templates, or forward to colleagues
View, close, or reopen alerts
Optimized case management actions and ability to assign a case to user and/or role
Consistent look and feel between mobile and web with common modules that have the same behavior and user-defined filters in both

Self-service administration makes it easy to set up and build dashboards for each role, aligning every employee with their most important customer experience metrics. Users can then view individual customer feedback and see the full context of each response along with related case management activities.

Medallia Mobile 3 is built with the Medallia Alchemy design system to provide a consistent, fundamentally better user experience between mobile and desktop. And support for Single Sign-on, Pincode, and Enterprise Mobility Management platforms makes it easy to manage user access across your organization from one place.

Download Medallia Mobile 3 today to activate your employees everywhere by putting real power into the hands of your mobile workforce.

About Medallia:

Medallia Mobile provides access to the Medallia Enterprise Feedback Management solutions used by Global 2000 companies around the world to track customer satisfaction.

Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies.

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On behalf of the Medallia customer with which you are employed, affiliated, or associated, you’re agreeing to the following terms when you install or use the Medallia Mobile app. This is a legally binding agreement, so please read it carefully: http://www.medallia.com/legal-terms-medallia-android-mobile-app/

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • App frequently freezes or crashes, making it difficult to log in.
    • Notification issues; users do not receive notifications despite settings being correct.
    • Unresponsive buttons, particularly on the login screen.
    • General lag and performance issues on the app.
    • Customer support is reportedly unhelpful and does not resolve issues.
    Most mentioned
    • App freezes or becomes unresponsive.
    • Notification issues have persisted for a long time.
    • Difficulty logging in due to unresponsive buttons.
    • Overall app performance and lag problems.
    • Very few users report successful functionality; most issues remain unresolved.
    User reviews
    Just like with other android users, too many issues! I can't get notifications, so what do I do? Contact Medallia only to be told that I need to check with my organization. Um, it's YOUR app and not theirs! How was that help? Yes, I have the most updated version. Yes, I have uninstalled and reinstalled it several times. Yes, my device is listed correctly. Yes, I have checked, and my notifications are on. Yes, the volume is on. No, I still get no notifications. I hate this app!
    by Sara Sensabaugh, 2024-12-09

    The App screen just freezes there after I keyed in my company name. Therefore was a similar feedback dated in September 2024. The reply from Medallia was to update to the latest version 3.18, which is the same version as my current one. Update (6 Dec).: Same issue not solved!
    by Michael An, 2024-12-06

    As described by other people. I am able to fill the company name but am then unable to click the next button to enter my work email and password. Previous to this the pages would freeze when trying to toggle through each section. I have the newest update
    by Daniel Newington, 2024-12-05
    View all user reviews

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