ServiceDesk Plus SaaS HelpDesk
Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.
Total ratings
4.54
(Rating count:
9,443)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- App makes submitting tickets fast and easy
- Provides updates on ticket status
- Syncs well with the desktop version
Cons
- Push notifications do not work reliably
- Navigation and usability issues
- Limited features compared to desktop version
Most mentioned
- Issues with notifications not functioning
- Problems with signing in or connecting to the server
- Poor user interface and editing capabilities
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User reviews
Recent rating average:
2.10
All time rating average:
4.54
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-22 |  | | wont allow me to change locations to correct campus |
| 2024-11-03 |  | | From yesterday onwards it is giving trouble. Like not able to view the latest alerts, and unable to open them to put in to introgression. And, most disappointment is not able to set notification alerts tone. Earlier it was allowed us to put any sound as notification alert tune. But, now not even default sounds are showing to put as notification sounds. Please help us to resolve the issue. Pls re enable the notification alert tunes, so that we can easily respond to the alerts immediately. |
| 2024-06-13 |  | | Missing a few features I would like with adding assets but otherwise gets the job done. |
| 2023-05-05 |  | | I just installed this app for testing with our environment, and when I forward or reply to a ticket, none of the email groups from the address book don't auto populate with a list of users to send to. |
| 2022-11-30 |  | | I can't imagine a worse app. Been working with servicedesk plus for over half a year now and I have never been able to get this app to work with it. Always some java.lang.illegalstateexception error and I can't find any record of anyone else dealing with this issue online. I just give up at this point. |
| 2022-06-22 |  | | I cannot get past the sign-in, where it asks if I want to 'Trust this browser' Neither pressing 'TRUST' or 'NOT NOW' registers the click. Could be an issue with my phone I suppose, but without the ability to setup the app I cannot give a positive review. |
| 2022-06-10 |  | | Save your time, just assume they don't have an app. When it was working it didn't really have anything in it. I opened a ticket with them telling them I couldn't sign in to the app, and they suggested that I sign into the app instead. |
| 2022-05-12 |  | | Horrible. The worst app I have ever had on my phone. None of the basic features I use work correctly, and many do not work at all. The desktop version is largely pretty good, and so the only way to access a functional Service Desk Plus is to bypass my phone and connect remotely to my desktop through a personal laptop. |
| 2022-04-11 |  | | I *almost never* get notified about tickets being created or updated or assigned within my environment. Occasionally for some unknown reason I will get a few push notifications, but the majority of the time I do not. This makes the app basically useless for me if I can’t rely on it to send me notifications. How do I get notifications to actually work? It has all the requested permissions granted. Edit: Why are push notifications defined on the server level for everyone and not by the app user individually? |
| 2021-09-03 |  | | The app seems pretty good so far, it shows me everything I need and syncs up well. It would be handy to be able to sort the requests by priority so maybe a feature to look at in the future |
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