ServiceDesk Plus SaaS HelpDesk

Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.

ServiceDesk Plus SaaS HelpDesk - Mobile IT Support

"ServiceDesk Plus SaaS HelpDesk" is a mobile application that allows IT technicians to manage and resolve service desk tickets on the go. The app enables professionals to provide uninterrupted support by accessing critical functionalities such as ticket creation and management, worklogs, and collaboration with team members. With features like rich-text knowledge base articles, customizable views, and multiple login methods, it streamlines IT service processes while ensuring technicians can deliver timely solutions to end users, no matter where they are.
Install from Google Play Store

App stats

Version: 6.27.0 (Last updated: 2024-11-28)
Creation date: 2013-03-21
Permissions
Identity: find accounts on the device
Calendar: read calendar events plus confidential information, add or modify calendar events and send email to guests without owners' knowledge
Contacts: find accounts on the device
Phone: directly call phone numbers
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Other:
  • receive data from Internet
  • view network connections
  • create accounts and set passwords
  • full network access
  • change your audio settings
  • read sync settings
  • run at startup
  • draw over other apps
  • use accounts on the device
  • control vibration
  • prevent device from sleeping
  • toggle sync on and off

Ranking

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App summary

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • App makes submitting tickets fast and easy
  • Provides updates on ticket status
  • Syncs well with the desktop version
Cons
  • Push notifications do not work reliably
  • Navigation and usability issues
  • Limited features compared to desktop version
Most mentioned
  • Issues with notifications not functioning
  • Problems with signing in or connecting to the server
  • Poor user interface and editing capabilities
User reviews
wont allow me to change locations to correct campus
by Mitchell Mason, 2024-11-22

From yesterday onwards it is giving trouble. Like not able to view the latest alerts, and unable to open them to put in to introgression. And, most disappointment is not able to set notification alerts tone. Earlier it was allowed us to put any sound as notification alert tune. But, now not even default sounds are showing to put as notification sounds. Please help us to resolve the issue. Pls re enable the notification alert tunes, so that we can easily respond to the alerts immediately.

I just installed this app for testing with our environment, and when I forward or reply to a ticket, none of the email groups from the address book don't auto populate with a list of users to send to.
by Eric Orosz, 2023-05-05
View all user reviews

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