Lux Express
Lux Express - The most comfortable seat on highways
Total ratings
1.80
(Rating count:
180)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good looking app
- Makes everything more convenient and no ads
- Round trip discounts available
- Easy to use and designed well
Cons
- Frequent crashes upon purchasing tickets or logging in
- Issues with ticket QR codes being unscannable
- Poor customer support and inflexible policies
- Various bugs and poor user experience
- App sessions expire often
Most mentioned
- Crashes when trying to buy tickets
- Poor customer experience and support
- QR codes not working properly
- App logs users out frequently
- General bugs and usability issues
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User reviews
Recent rating average:
1.60
All time rating average:
1.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-24 |  | | App non-functional for a couple of weeks, can't search or buy any tickets or look at my trips/tickets. |
| 2024-09-11 |  | | Horrible customer experience. Absolutely not flexible company and very expensive tickets. Trying to solve an issue with customer support only results in hearing "according to rules of our company we cannot anyhow help you". Its kinda soivet way of doing business |
| 2024-08-28 |  | | Session expires often and app logs me out. Not good when it happens while boarding the bus. Also the app would be more useful when frequent journeys are quickly selectable, instead of showing some random popular lines. I like the round trip discounts. But this is not specific to app. |
| 2024-08-03 |  | | I try to buy a ticket but when I select the exact bus I get "Your basket has expired". I have rebooted, reinstalled, retried but still the same error. |
| 2024-05-14 |  | | Not getting the email with the confirmation code |
| 2024-03-03 |  | | After I log in, application simply crashes on both my phones. Uninstalled and reinstalled again - no luck... |
| 2024-02-28 |  | | Do developers read reviews at all? Can you make password field be abled to autofill from Google passwords? |
| 2023-09-10 |  | | I could not use my voucher code and it always keep said that there an error and they will working on it later |
| 2023-03-29 |  | | Poor UX. Too many bugs. Adding ticket to wallet doesn't work, can't grab card details from google pay, have to enter card manually, adding payment card throws an error, input lag between typing and symbols appearing on the screen, inconsistent translation, and many more issues :( |
| 2023-01-17 |  | | chose this bus company cause it have tablets. but they never work. can not connect app in bus. Atleast bus didnot burn or something. so 2 out of 5. do not reccomend |
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