LG ThinQ

Discover how a connected life with ThinQ makes your life easier.

App stats

Version: 5.0.36130 (Last updated: 2024-11-30)
Creation date: 2015-11-19
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • Access download manager.
  • receive data from Internet
  • view network connections
  • pair with Bluetooth devices
  • access Bluetooth settings
  • change network connectivity
  • allow Wi-Fi Multicast reception
  • connect and disconnect from Wi-Fi
  • full network access
  • change your audio settings
  • control Near Field Communication
  • run at startup
  • draw over other apps
  • control vibration
  • prevent device from sleeping

Other platforms

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App summary

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Notifications about appliance status
  • Some useful functions for appliances like rinse-aid settings and maintenance reminders
  • Diagnostic features for appliances
Cons
  • Invasive location permission requirements
  • Unreliable connection and control for devices like TVs
  • Frequent bugs and performance issues
  • Limited functionality for newer appliances
Most mentioned
  • App is buggy and unresponsive
  • Forced location permissions
  • Inability to control devices remotely or without manual intervention
User reviews
This is a horrible app. Please fix the near constant issues with it not connecting properly to the TV. It will very randomly choose not to turn the TV on. I will turn the TV on myself, and still can't get the app to connect, it just says it's "offline" even though phone Bluetooth is on, and TV is on properly. This app is a nightmare to use. Please fix.
by Gabriella Fackler, 2024-12-02

Not impressed. I have a combo washer dryer. I would like to create a custom cycle (air fluff to remove pet hair followed by wash cycle). No can do. New routine *must* start with normal wash cycle. It could be much more useful. But I do get notifications when the cycle is complete. So two stars.

Almost pointless. Can't manage or remotely start appliances. I have a 2024 range, washer, and dryer. I suppose it's nice to have notifications which is why 2 stars instead of 1. I like the appliances in person but this app seems to have been designed by paranoid legal or business people rather than tech or smart home enthusiasts. It's pathetic that LG spends more time posting condescending replies in the Play Store rather than working to improve the usefulness and reliability of the app itself.
by Gary Dawson, 2024-11-28
View all user reviews

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