JustAnswer: Ask for help, 24/7

Ask questions anytime, anywhere. Chat with doctors, lawyers, vets & more.

JustAnswer: Ask for help, 24/7

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App stats

By: JustAnswer, LLC

Users: 717,136

2.35K

Rating: 3.75

(8,428)

25 new ratings

Version: 2.1.14 (Last updated: 2024-11-14)

Creation date: 2018-03-09

Email: dl*****@justanswer.com

URLs: Website ,Privacy policy

Permissions

Identity: find accounts on the device

Contacts: find accounts on the device

Photos/Media/Files: read the contents of your USB storage

Storage: read the contents of your USB storage

Camera: take pictures and videos

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
access Bluetooth settings
full network access
change your audio settings
run at startup
control vibration
prevent device from sleeping

Ranking

# 71,951 ▼ 15

Other rankings

#12 in answer keyword 73 ▲ 4

Other platforms

Not available on Chrome

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

Get an expert answer to every question—right on your phone with the JustAnswer app. Chat with 12,000+ verified Experts on demand, 24/7. Since 2003, we've helped more than 10 million people get instant access to professional help.   

APP FEATURES

- Ask questions in 700+ professional specialties including legal, medical, pet care & more.
- Get 2 free phone calls to Experts a month—a $50+ value!
- Save your favorite Experts so you can ask questions again and again.
- Get notified the instant an Expert replies to your question.

Rated 4.1/5 by customers on TrustPilot: https://www.trustpilot.com/review/www.justanswer.com 

HOW IT WORKS

Ask as many questions as you want with a monthly membership:

Step 1—Tell us your situation. Ask any question, 24/7. Chat with Experts like lawyers, doctors, veterinarians, mechanics, computer techs, electricians, plumbers, tax accountants, and more.

Step 2—We’ll connect you in minutes with the best Expert for your question.

Step 3—Talk, text, or chat till you have your answer. Members get unlimited conversations, 24/7, so you’ll always have an Expert ready to help.

ASK TRUSTED PROFESSIONALS

JustAnswer connects you with real Experts, so you can feel confident in the answers you get. Every Expert on JustAnswer is vetted through a Multi-Step Expert Quality Process, including license verification and peer reviews.

Experts join JustAnswer from some of the world’s most trusted institutions, including Harvard lawyers, UCLA doctors, Microsoft-certified computer techs, Christie’s appraisers, UC Davis vets.

CONVENIENT ONLINE HELP

Discuss your individual situation with an Expert who specializes in your topic, 24/7.

LAW: Lawyers specializing in immigration law, family law, employment law, real estate law, criminal law, landlord-tenant law, education law, IP law, estate law, personal injury law, traffic law, and more.

HEALTH: Doctors and specialists for OB-GYN, dermatology, neurology, urology, pediatrics, dental health, eye health, cardiology, oncology, mental health counseling, and general wellness.

PETS: Vet care for all pets, big or small, including dogs, cats, birds, reptiles, horses, rabbits, fish, rodents, exotic pets, and farm animals.

TECH: Support for computers, laptops, mobile phones, email, Microsoft Office, printers, WiFi networking, TVs, and consumer electronics.

CARS: Most domestic and foreign car brands, motorcycles, trucks, RVs, heavy equipment, and even boats.

HOME IMPROVEMENT: Appliance, heating, ventilation, air conditioning, plumbing, electrical, pool and spa, landscaping, home renovation, and general maintenance.

AND MORE: Appraisals, small business help, tax advisory, relationship counseling, job counseling, firearms, and dream interpretation.

CONTACT US 

If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-941-1229 so we can help resolve your concerns.

Use our live chat for an instant response:
https://www.justanswer.com/help/contact-us

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Experts seem knowledgeable
Quick customer support response for refund requests
Some users found the experts helpful for specific questions

Cons

Deceptive pricing practices with hidden fees
Recurring monthly charges not clearly communicated
Difficulties in canceling subscriptions and getting refunds
Poor customer service experiences reported

Most mentioned

Hidden or deceptive fees
Difficulty canceling subscriptions
Recurring charges that users were unaware of
Negative customer service experiences

User reviews

Fees are very deceptive. Canceled that first day. I was having issues with my email and the "expert" they gave me was no help. The expert kept saying log into your email and I kept saying I can't it's deactivated. We went thru this 3 times before I gave up and realized he was no help. Still got charge $56 for maybe 10 minutes of use. Customer service was no help either trying to deal with their membership cancelation. I ended up having to cancel my debit card. Sketchy all around.

Katie Wilson, 2024-08-14

Deceiving, don't pay for the service. Got charged a whole month for only using this for a couple of hours and canceling my subscription that I didn't sign up for. Not what I was looking for. $5 joining fee that I was told about and a $46 monthly fee that was hidden because the message cut off while in the chat window and was not clearly posted on the payment screen. Don't waste your money. Refusing to refund my money.

Josh Ainardi, 2024-07-12

Do NOT give them your credit card! I too felt the upfront fee was deceptive, but I dealt with it. I tried to use the service as much as I could to get my monies worth, but after a few days I canceled. if the story ended there this might be a 3 star review. I canceled May 20 and got a text and emailing confirming. ao imagine my surprise when my card was charged again on June 17th! An hour later and they still refused to refund me and I had to call and cancel my card.