JumpCloud Protect
Secure your online resources
Total ratings
3.03
(Rating count:
175)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app works well enough for authentication.
- The developer is responsive to bugs.
- It has improved performance with updates.
Cons
- The app is slow to open and processes requests slowly.
- Push notifications are unreliable, often failing to trigger on time.
- The app sometimes crashes or fails to launch altogether.
Most mentioned
- Application speed and performance issues.
- Problems with push notifications.
- Frequent crashes and failure to launch.
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User reviews
Recent rating average:
2.40
All time rating average:
3.03
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-26 |  | | if i open the app at the same time the pushed OTP prompt is sent, then it won't show up in the app. And the push notification also disappears. |
| 2024-02-02 |  | | They took ma YouTube! This annoying company's SSO has managed to infect some of my personal Google accounts, like YouTube, even though I've never requested any such association. I also can't remove this shady connection, by deleting cookies, history, or by private browsing. I'm not just incredibly annoyed but also very worried about data protection and GDPR implications! |
| 2023-05-27 |  | | So far so good! Sometimes authentication requests time out (or the app doesn't show them at all), but other than that it's been very helpful. Edit: forget my previous edit: not sure what they did with the last update, but the app is now much snappier than it was before so my previous concerns are non-existent today. Adding a star! Totally recommend this for any JumpCloud user. |
| 2023-05-06 |  | | It does seem to work. When I try to authenticate, I never get a notification. I get it when the authorization times out and I click again. This is clearly not the intended behaviour. |
| 2023-01-20 |  | | Slow to open. Does the job, but compared to iOS, the android version is very slow to open which often results in 2FA prompts timing out when using push 2FA. |
| 2022-12-19 |  | | The application works, but it is very slow on Android. It takes many seconds to approve a login request with the fingerprint - the app seems to hang for a while. |
| 2022-10-23 |  | | Push notifications are totally broken with me Google pixel 7 pro. The notification shows up, but when I click on it, the app just hangs on the loading screen. To resolve, I have to restart both my phone and my browser every single time I need to log in to jump cloud. Very annoying bug that adds even more friction to my day to day work flow than jump cloud already did. |
| 2022-09-14 |  | | The app is slow. It takes forever to load the app that I can tolerate, but when I need to approve a request then it takes about 10 seconds to bring up the fingerprint screen. With the last update I lost the end of most of the texts including the security code. Usually I'm not using that, but when I will need it it will be a pain to get the numbers as I will need to copy and paste it to somewhere before I can see it. |
| 2022-08-12 |  | | It works well enough but missing some essential features: - push authentication needs to be able to override do not disturb mode. - push auth needs a way to lock the account |
| 2022-05-24 |  | | The app will not launch. Uninstalled, reinstalled, won't launch. Can't work. The app also no longer shows up anywhere but in the play store. Not in Application list at all EDIT to 3 stars as the updated version now launches. |
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