Ivanti Neurons for ITSM & ITAM
This application allows you to access ITSM & ITAM on your mobile device.
Total ratings
1.90
(Rating count:
87)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The new Mobile Analyst role released in 2020.1 makes the app more usable for the Service Desk.
- General functionality as a mobile self-service option.
Cons
- Inability to select roles during login.
- App does not support zooming, making it difficult to use on mobile devices.
- The app feels like a poor adaptation of the desktop version, not optimized for mobile.
- Frequent errors claiming the app is running on a rooted device when it is not.
- Difficult to contact support and lack of proper assistance.
Most mentioned
- Unable to select roles on login.
- Issues with zoom and screen size usability.
- App not functioning properly on certain Android versions.
- Frustration with the app's design being a poor version of the desktop site.
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User reviews
Recent rating average:
1.00
All time rating average:
1.90
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2022-11-12 |  | | I tried using this again, now able to login, but can't select "Role" no dropbox or choices just nothing. Still unable to select Role after login in this APP *Update Nov 12, 22 - still unable to choose Role during login, the APP is based on Mobile Browser they should include a Desktop View button on the right if the role does not show on the application, great application but the devs are 🤬🤐😮💨. Unable to contact the support email address, not very supported |
| 2022-07-17 |  | | No other option than the self service |
| 2022-04-13 |  | | This app onoy gives option of 2 roles Self service Mobile or Self service User. No option for Service Desk Analyst. |
| 2022-03-15 |  | | Useless for tech wishing to track their work tickets. |
| 2022-03-15 |  | | Can't zoom, makes this completely unfit for use. |
| 2021-05-20 |  | | Can't select role. I can't look at help tickets because now it only allows me to be self service mode |
| 2021-02-09 |  | | Cannot select roles on Android 11 which is stopping me from being able to continue logging in |
| 2021-01-30 |  | | Says it does not run on rooted device...device is not rooted. Samsung Galaxy A11 running Android 10. |
| 2021-01-04 |  | | The app is very difficult to use since the last update. No way to search for service requests or incidents by numbers. |
| 2020-12-11 |  | | Latest update broke the app! Get' a this application cannot run on a rooted device ' error. My device is not rooted. Please fix. |
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