Ivanti Neurons for ITSM & ITAM

This application allows you to access ITSM & ITAM on your mobile device.

Ivanti Neurons for ITSM & ITAM - Mobile Access

Ivanti Neurons for ITSM & ITAM is a mobile application that enables users to manage incidents, tasks, and service requests on the go. With features like biometric login, push notifications, and easy communication with customers, this app enhances the mobile experience for IT professionals. It supports both cloud and on-premise customers, allowing for quick access to relevant records and information anytime, anywhere.

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App stats

By: Ivanti, Inc.

Users: 22,224

Rating: 1.90

(87)

Version: 3.3.1 (Last updated: 2023-08-03)

Creation date: 2018-03-26

Email: su*****@ivanti.com

URLs: Website ,Privacy policy

Permissions

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Other:

receive data from Internet
view network connections
full network access
control vibration
prevent device from sleeping

Ranking

# 368,030 ▼ 361

Other platforms

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Not available on Edge

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App summary

Analyze keywords

This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile device.

Ivanti Neurons for ITSM & ITAM mobile app now provides a highly secured, convenient and faster way to login into Ivanti Neurons for ITSM & ITAM using biometric authentication and, to enhance the mobile experience of the user. Push Notifications are enabled to receive the alerts on the go.

Ivanti Neurons for ITSM & ITAM App enables analysts to manage their Incidents, Tasks and Service Requests from their mobile devices. They can contact their customers via phone, email or chat with a tap and update the relevant record with details of the interaction.  Easy search and filter capabilities enables them to gain quick access to key information. Applicable for Cloud and On-Premise customers.

Features:
• Incident
• Task
• Service Requests
• Service Catalog
• Knowledge Base
• FAQ
• My Items
• Alert
• Announcement
• Search

Requirements:
Active Ivanti Neurons for ITSM & ITAM Account
The new functionality added in this release requires version 2020.2 or later.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

The new Mobile Analyst role released in 2020.1 makes the app more usable for the Service Desk.
General functionality as a mobile self-service option.

Cons

Inability to select roles during login.
App does not support zooming, making it difficult to use on mobile devices.
The app feels like a poor adaptation of the desktop version, not optimized for mobile.
Frequent errors claiming the app is running on a rooted device when it is not.
Difficult to contact support and lack of proper assistance.

Most mentioned

Unable to select roles on login.
Issues with zoom and screen size usability.
App not functioning properly on certain Android versions.
Frustration with the app's design being a poor version of the desktop site.

User reviews

I tried using this again, now able to login, but can't select "Role" no dropbox or choices just nothing. Still unable to select Role after login in this APP *Update Nov 12, 22 - still unable to choose Role during login, the APP is based on Mobile Browser they should include a Desktop View button on the right if the role does not show on the application, great application but the devs are 🤬🤐😮‍💨. Unable to contact the support email address, not very supported