IT Glue
Efficiently and securely manage your IT documentation in the IT Glue mobile app.
Total ratings
2.15
(Rating count:
168)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The web app works great and has a good experience.
- Recently added Contacts and Locations features, which are considered useful.
Cons
- Frequent sign-outs and reauthentication required.
- Slow loading times and poor performance.
- Limited features compared to the web app.
- Biometric sign-in often fails or disappears.
- Overall clunky interface with poor search functionality.
Most mentioned
- App is slow and often freezes.
- Constantly logs users out.
- Requires a web browser for many functionalities.
- Poor user interface and experience.
- Not reliable for accessing important information on the go.
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User reviews
Recent rating average:
1.40
All time rating average:
2.15
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-05-18 |  | | My account with SSO doesn't work with my S24 ultra. In the browser everything works perfectly. Nothing happens after I put my domain in and click log in exept a 3 second loading animation. |
| 2023-07-19 |  | | Useless app. Need to access admin accounts while away from my pc and app doesnt load passwords. It freezes trying to load passwords and OTP code. Cant acees anythingbthanks to this garbage app |
| 2023-06-19 |  | | They still have added back the biometric login so need to logging constantly for no reason at all. The fact we still aren't able to at the very least see word documents from the app really does make this seem like an abandoned app. |
| 2023-06-14 |  | | Garbage, orphaned product. Doesn't save login, or use fingerprint anymore. Logs you out constantly which causes more insecurities because you have to keep your password in the clipboard or you can't get work done. |
| 2023-03-22 |  | | Mostly useless app, needs a lot of improvement. Now the fingerprint feature does not even work. I even cleared all the data, signed back in and cannot turn it on. Only configurations, passwords, contacts, and locations are available in the app everything else you have to go to the webpage for. No offline mode so no Internet no nothing. App has not been improved since I signed up with ITGlue almost a year ago. Mostly I just login to the website and don't use the app. |
| 2022-08-13 |  | | A clunky, buggy, slow, and overall frustrating experience to use. Even signing in is poor. It usually doesn't accept my password unless I hit the button to make it visible, and it forces reauthentication after an absurdly short time. In the app, the interface is poor, even something as simple as grabbing a Wi-Fi password takes 4-5 minutes due to slowness and errors. Two stars because it's technically functional, if only just. |
| 2022-08-11 |  | | It's an app. But it's painful. The welcome and sign out take SO much time to fade out. And the app is super quick to sign you out and forget where you were. (Don't let your phone screen lock!) The app is rather clunky and there are features that don't even show in the app (like documents) I understand that security (given what the app is to do) is important but it would be cool if it had a "last viewed" when you have to sign back in. |
| 2022-07-27 |  | | - The Log In button triggers a message that tells me the ITG app is pretending my phone doesn't have internet access. I do not know why it would try to deceive me about that, especially since it's such a simple lie to disprove. - The Single Sign-On button just takes me to the ITG web page in the browser. - This program appears to be useless. Fully-updated Samsung S21 Ultra |
| 2022-06-13 |  | | Even when I have 5GUC coverage through T-mobile or I'm on wifi I am never able to log in. I keep getting a prompt that says slow or no internet please try again later. I am also using a Samsung Galaxy S22 as my mobile device. I should not have an issue whatsoever logging in. I would give this 0 stars if I could. This app just needs to be removed from the public since there is no sort of support or development team working on improving it |
| 2022-06-09 |  | | The all around experience on the app is not too great. Slow loading times, limited features (unless you use the web app), and just general clunkiness. It gets the job done for when I need to quick grab some info out in the field, but other than that it's not ideal. |
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