Tops Online - Food & Grocery
Free Delivery and Freshness Guarantee
Total ratings
2.80
(Rating count:
7,214)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Frequent crashes and technical issues
- Poor customer service and long response times
- Inconsistent stock availability and missing items
- Slow app performance and frustrating user experience
- Payment failures and cancellation of orders
Most mentioned
- App glitches and bugs
- Order cancellations and delivery issues
- Poor payment processing
- Difficulty in customer support interaction
- Frustrating shopping experience
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User reviews
Recent rating average:
1.00
All time rating average:
2.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-07 |  | | Worst upgrade ever.....basket empties daily before I can order.. 100s of calls from Tops IT staff, happens to hundreds of customers. They CANT FIX IT lol |
| 2024-11-26 |  | | The WORST delivery merchandise ever! The standard delivery type is set to be +1 day but the process will immediately show that they are preparing to send out the order, and you cannot change anything. Even if you cancel the order, you need to wait for 15-20 days to get money back. |
| 2024-11-19 |  | | App is very poor and underdeveloped. Chat with support drops whenever you change pages and no way to go back but need to restart the whole conversation. Ordered express 1 hour delivery for extra payment and received a next day morning slot instead as the shop was not making more deliveries on that day, but the app didn't mind confirming my order and charging express fees Instead of notifying that express delivery is not possible. |
| 2024-10-01 |  | | This is such a waste of time. Adds everything to shopping cart. App deletes everything. Check out to pay. Whole order is cancelled. Unable to process creditcard. The transaction was not even attempted!!!! I can see all transactions on my credit card. This app is such a waste of time. IF YOU CANT MAKE A GOOD WORKING PRODUCT. YOU SHALL RECEIVE NO MONEY. |
| 2024-08-31 |  | | Every order there is some problem. No driver. Driver lost. No items . Can't deliver. Every time stress and sometimes don't even get my order. Never use this app it's not good |
| 2024-08-30 |  | | We ordered online and it first showed that they are waiting for a driver. Then all of a sudden the app showed that the order was canceled. I tried to contact live chat but the app closed every time. We went to get our own groceries and half an hour later somebody delivered. Now we have double the groceries and nobody refunded me for the "express delivery" that didn't happen. They also charge 4x what grab charges even thougu they are using grab to deliver. Deleted the app. |
| 2024-07-16 |  | | Absolutely horrible the experience! They make me go all the way until the final payment screen to not accept absolutely any credit card I add in. Maybe they don't accept international cards? But then inform it at the beginning! Before I paid on delivery but this option is not available anymore. |
| 2024-07-13 |  | | When purchasing items that may have expired at Tops Online, proceed with caution. I purchased two Taster's Choice in July 2024, and they delivered me the ones that expired in September 2024. There should be notice of the soon expiration. |
| 2023-02-09 |  | | The so called new app change from the old app has bugs ! More slow and confusing ! It had made my order list completely disappeared ! I have to go through the selections and order stuff I needed again! My goodness, who has time for that ? Now the screen frozen in the app! I just changed to a new phone so I am sure it is not my phone problem! I just did one online ordering. After the order succeeded, the screen frozen can not exit! |
| 2022-12-31 |  | | The worst shopping experience ever. Just wasted almost 2 hours trying to order groceries from the website and then this app. First, the confirmation emails took 15 minutes to arrive. Then everything is extremely slow. You spend more time waiting for the product images to load than shopping. Then, once you finally get the whole order the payment failed. Twice. But there order still says that it was received so you're left wondering. It's not until half our later the order gets cancleled. |
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