Better UK
Get active, do more with the Better app, make the most of what we have to offer.
Total ratings
2.58
(Rating count:
2,333)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Frustrating user experience and interface.
- Repeated login issues and account management problems.
- Inconsistent functionality, with many features not working.
- Lack of clarity in booking processes and options.
- Excessive demands for permissions and personal data.
Most mentioned
- App doesn't work or is frequently malfunctioning.
- Issues with booking and accessing activities.
- Difficult navigation and poor design.
- Problems with account setup and linking.
- Inability to use the app for basic functions like payments or cancellations.
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User reviews
Recent rating average:
2.40
All time rating average:
2.58
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Please make the app remember cookie preferences. I have to confirm every time I use the app. |
| 2024-12-12 |  | | The app and the website are tedious to use. Searching for session slots is incredibly slow, often never ending spinning search circle. Parking payment takes ages - the app is unable to store vehicle registration numbers, unable to retain payment card information, unable to apply members discount - all have to be input for every park session on top of the unpredictable spinning circle. Pretty standard app functionality is absent. |
| 2024-12-05 |  | | Simply doesn't work. Despite my account showing in the Accounts section it's asking me to log in with my e-mail address and password when I try to book an activity. And my barcode isn't showing at all, so I can't use it to get through the barriers. Even if it did work the layout is a mess and I don't understand why I need to nominate a specific centre if they're all part of Better. A really poor experience. |
| 2024-11-16 |  | | Awkward interface, separate account for swimming lessons is a pain |
| 2024-10-09 |  | | The only thing with this app is that the local leisure centre doesn't have WiFi.. so we have to speak to the attendant to let us through the barrier! You would think they would invest in wifi since they don't need ticket machines anymore. |
| 2024-10-07 |  | | Used to work well. Now keeps asking for location settings to be turned on. It is unbelievable that an app like this needs to track your location to work properly. Surely unnecessary or at least excessively intrusive. Please be very careful with person data and this app. |
| 2024-09-29 |  | | Bad UX, hard to use, slow. Repeatedly demands excessive permissions to brighten the screen which other apps manage to do just fine. Barely functional. |
| 2024-09-28 |  | | Demands permission to change system settings every time it shows your card bar code, in order to increase screen brightness, but then leaves the brightness at maximum afterwards. Annoying bug. |
| 2024-09-27 |  | | Terrible user experience! Went to check the time of my swim, accidentally touched 'Cancel' - which cancelled my swim I paid £9 for! There should ALWAYS be at least a 2 step confirmation process for cancelling a session, and any process. I am not a member so get no credit, and now I cannot go for the swim. |
| 2024-09-21 |  | | Worse than just using the website. I can't download receipts or get the barcode of my bookings and for lessons, I need to log into the site anyway. |
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