Jetstar
Everything you need to book, check-in, check your flight status and fly!
Total ratings
4.44
(Rating count:
22,688)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use and user-friendly interface
- Convenient flight booking and management features
- Integration with Google Calendar and Wallet
- Good prices for flights
- Efficient customer service through chat option
Cons
- Inconsistent loading of boarding passes
- Frequent app glitches and issues with booking
- Does not keep users signed in
- Unresponsive customer service during flight delays
- Membership program perceived as unbeneficial
Most mentioned
- App is easy to use
- Problems with boarding passes
- Issues with customer service
- Glitches when booking or checking in
- Jetstar flights are generally affordable
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User reviews
Recent rating average:
4.70
All time rating average:
4.44
Upgrade to see all 29 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-15 |  | | My mum is seriously ill i needed to swap tickets to return today. Jetstar customer service helped me on this and now I am back Singapore and truly grateful to be on an airline with a great heart and service orientation. They helped me quickly and unreservedly..thank you Jetstar. |
| 2024-12-12 |  | | I'm traveling full time and have booked with Jetstar for multiple flights in and around Australia for several months. The app is easy to use and chatting with customer service is simple. |
| 2024-12-09 |  | | It would be great if the calendar displayed fare estimates for each day, like some airlines. Otherwise a good app. |
| 2024-12-07 |  | | I've always been a frequent Jetstar passenger. The deals are fantastic and affordable. I feel it's a great service for a budget airline. |
| 2024-12-06 |  | | The interface is smoother and updates to status flow through quickly. Easy to navigate the interface for check-in and bookings |
| 2024-11-29 |  | | easy to use, saved me a lot on looking for flights, made it easier on days they were available flying, for my booking 😀 very convenient to use. |
| 2024-11-25 |  | | Whenever I travel between NZ and Australia. I travel Jetstar efficient in all areas. On board service excellent. I also travelled Jetstard 1st flight Australia to New Zealand. For me Jetstar everytime. |
| 2024-11-23 |  | | I had a really tricky flight that I needed to rebook, the app was really intuitive in that it picked up my previous selections, e.g. the seat selection and the meal selection and then applied a credit where that was relevant. I found it really easy to use and I would highly recommend it |
| 2024-11-23 |  | | Simple to use and love that it gives cheapest flights not just for the dates I'm looking at. Makes choosing a flight so much easier. |
| 2024-11-15 |  | | I like Jetstar because the flights are a great price. I don't need all the bells & whistles that some airlines offer. |
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