Bank of America Mobile Banking
Banking, Budgeting & Investing
Total ratings
4.60
(Rating count:
1,119,785)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly for basic functions like checking balance and transactions
- Reliable and secure for sending/receiving money through Zelle
- Convenient features for bill payments and mobile deposits
- Accessible account information at fingertips
- Consistent updates improve functionality without crashing
Cons
- App times out too quickly, interrupting user experience
- Issues with bill pay and displaying correct credit card information
- Not intuitive; users struggle to find specific features
- Glitches and freezes reported frequently, affecting usability
- Difficulty in managing multiple accounts or switching between them
Most mentioned
- User interface and navigation difficulties
- Frustration with timing out and app freezes
- Problems with bill pay and external account linking
- Love for Zelle and mobile deposit features
- Overall satisfaction varies based on recent updates and performance
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User reviews
Recent rating average:
4.20
All time rating average:
4.60
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | Bank of America offers support phone-assists security for sensative services. Their app's security has improved coordination with the replacement card implementation over the phone as a much more secure 2-person tango-like event. Thank you, Bank of America. I really appreciate you SUGGESTION... Offer text notification option. I see those banners much sooner than 'emergency' emails. I get so many emails I've turned email notifications OFF because the bells sound like a one horse open slay ;-) |
| 2024-11-30 |  | | I use this app every day. Ck bal, request/send/receive $ with just a phone # or an email address using ZELLE (no more dealing with long routing/account numbers!) Initiate bill pay (ebills) from your end for statements that carry a different monthly balance so you're not surprised by auto pay from the merchant. Set up OD protection by attaching your savings account so there's never a fee. Transfer $ from one account to another - all with mobile banking. Saves time, money & trips to the bank. |
| 2024-11-28 |  | | Easy to use. Being able to see all of my transactions for each of my cards makes budgeting and saving a breeze. Also, the customizable spending alerts to my phone help protect my accounts. Resolving fraudulent purchases is a stress-free process with BoA's mobile banking app. Even when calling the bank is necessary, the staff are responsive, calm, and friendly. |
| 2024-11-28 |  | | I have been with BOA for over 20 years and i have not had any problems with them. This app is very user friendly when needing basic information such knowing the balance, finding a transaction, or using zelle. As with other apps, more complex matters (setting up bill pay) would require using a PC. Other than that, I enjoy the BOA app and I use it faithfully. |
| 2024-11-27 |  | | I like this app except for one feature. When reconciling any account, it times out to soon. Often times I am in an account for a significant period. Having to re-energize the app is annoying and frustrating. Perhaps a "time out in ___" w/audible signal ⚠️ could be added. Thanks! |
| 2024-11-25 |  | | App is easy to use. You don't need 3 college degrees to figure it out. Easy enough to send and receive money while not having to worry that it's going to get hacked. Another great thing is that, unlike several other apps that I've had over time, the updates actually do improve functions without crashing every other hour. Thanks BofA |
| 2024-11-22 |  | | Easy to set up and to use. I can pay all my bills without having to worry that my payment is not going to get there on time. I love it and love all the featurs, bill pay, check my balance,credit score, deposit checks, etc, etc. I feel like verything I need to do in the bank is now accesilbe through the app, and in the palm of my hand. I havent had to go to the bank in a while and I love that. I tottaly recomend this app. |
| 2024-11-20 |  | | I can see, pay, and lock my acct w their app, which are functions I actually want. However, it's not intuitive, you have to dig at times to find things, and I can't turn off features I don't want to see/use, such as Erica (acct insights feature). I don't want your extra services, I don't want to be shown what you deem important or the monthly product. So, quit unnecessary advertising/pushing of "services" I don't want. Want to be useful? Make the app intuitive. Sounds simple, right? |
| 2024-11-20 |  | | I like the app very much. I can't seem to find my account numbers on there. I wish I knew how to find the complete account number somewhere on the app. Update a couple of years later today, 11th of November 24. The app is still doing very well. I really love zelle. Hopefully, I can stay in business. my concrete delivery business has been terribly slow hopefully I survive this |
| 2024-11-19 |  | | My new credit card doesn't show up in bill pay. It says payee has been deleted. I have a bill due. Excuse me?! Erica sends me to the same page to add an external account, but there's no option for that. There's no bill to pay. My account is in the app, how come I can't pay it. I already pay my other credit card in the app, I don't need to add more external accounts so why is Erica suggesting that. Ugh I never liked this clunky app. (Edit: other recent reviewers have the same problem. No fix?!) |
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