MyWellCare
Now WellCare members can keep up with their health benefits using mobile app.
Total ratings
3.46
(Rating count:
608)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use for some tasks
- Can log in successfully at times
Cons
- Frequent login issues and errors
- Many features do not work or return errors
- Limited functionality depending on state and plan
- Redirects users to other apps without proper support
- Poor customer service and long wait times
Most mentioned
- Inability to log in and access information
- App does not function properly or as expected
- Frustration with customer service
- App is considered useless by many users
- Need for better design and functionality
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User reviews
Recent rating average:
1.40
All time rating average:
3.46
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-03-16 |  | | Never works. After login I selected various options on the main menu & received an error message each time. When selecting Find A Provider, nothing happens (no error, even). Selecting Quick Care, says no results within 10 miles. 1) not accurate 2) "map view" is grey & can't be selected 3) no way to expand the search radius. Selecting myStrength gives "This site can't be reached." Nothing I select results in anything it's supposed to. I have uninstalled/reinstalled mult times over several months. |
| 2022-01-25 |  | | HORRIBLE APP. It's for those in Georgia only. It used to work for those of us in the midwest. Just FYI, the list of providers needs to state "for emergencies only" on most of the results. It's EXTREMELY difficult which providers (eye care) actually will do what I need (exams, glasses, etc.). This app needs a TOTAL REDO. 🤦♀️ |
| 2022-01-12 |  | | Stupid app, and I regretted signing up with this company an hour after I did it. This app just tells me to download a different app, which I'm not going to do. Called Humana - going back to them asap! $5. more for doctor's appointments, but well worth it to feel confident in my health plan. |
| 2022-01-08 |  | | Just as bad as their AWFUL website, w no functions. Problem is if you call customer care, you're always on hold for a good 30 minutes, and their answers contradict each other. The incompetence is incredible. This app now refers you to wellcare Plus app which doesn't do anything of value. |
| 2021-11-02 |  | | Apparently, this app can't be used without the Wellcare+ app, which, after I downloaded it at the direction of THIS app, wouldn't permit me to register despite having all requested information of my membership. So I can't use either app. That was a waste of time. |
| 2021-07-31 |  | | So the option is labeled "Change your address." I click, and I can edit my address. Good. Now try "Edit my email." I click, and I find I can edit my *address* again. Not so good. Now try "Change my phone number." Click. And I can edit my *address*. Really, app programmers? Now we've gone beyond Not Good to Stupid. I still hold hope for you all. Until then, only 3 stars. |
| 2021-07-24 |  | | Definitely a waste of time. NOTHING on this app works. Ift barely signed you in. After several tries it finally signed me in and that's about it. It can't pull up any information. Anything that's clicked on brings up no page at all or a blank page or says that information isn't there...Lord. |
| 2021-06-10 |  | | Absolutely horrifying. Worked exactly once. After trying repeatedly to log back in, had to call web services and after a fair bit of time on the phone, uninstalling and reinstalling, it does not work AT ALL! Worse than pointless, this app is completely useless! Website works. Don't waste your time with the app! |
| 2021-06-04 |  | | I had a new plan begin on 6/1/21 and I cannot log into the app, it says the app is for active members, which I am, I called customer service and they were unable to assist me with the aop, especially since I am able to access my account on the computer. |
| 2021-05-08 |  | | POS, uninstalled. Why does this app exist? I installed to find pricing on medications instead of looking through a badly designed book and website. Do not install it for Part D drug plans. Completely useless. Go back to the drawing board, WellCare! Going to try again. |
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