HelpDesk Host

Instant On-demand remote support or schedule a session with HelpDesk by RemotePC

HelpDesk Host

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App stats

By: IDrive Inc

Users: 30,940

1.70K

Rating: 1.74

(206)

0.02

Version: 1.1.0 (Last updated: 2024-10-23)

Creation date: 2022-08-23

Email: su*****@remotepc.com

URLs: Website ,Privacy policy

Permissions

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
full network access
run at startup
reorder running apps
draw over other apps
prevent device from sleeping

Ranking

# 322,245 ▲ 6,726

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App summary

Analyze keywords

Receive on-demand remote assistance instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way.

The remote control feature in HelpDesk Host app requires Accessibility permissions to enable a technician to remotely view and control your device for enhanced experience.
Using the Android OS accessibility API, the app grants the technician remote control access of the device with your permission. It does not collect any personal and sensitive data.
You need to enable the app under the Accessibility settings on your Android device.
RemotePC applies the highest security standards to your connections,ensuring you are always in control of granting access to your device and
establishing or ending sessions.
We display the technician name and email address and encourage everyone to verify the technician's identity before granting access to any device to ensure your security.

Features
* Easy remote support on-demand from your trusted technician.

* Chat with technicians via text during the session for better understanding of the issues.

* The remote support is developed using TLS v 1.2/AES 256-bit encryption, so rest assured, the connection is highly secure.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

App is associated with scams and hacking attempts.
Users report significant financial losses due to scams.
Agents impersonate legitimate entities (like Facebook or PayPal) to gain trust.
Users are advised to share sensitive information like access codes.
Negative interactions with customer support agents.

Most mentioned

App is used by scammers to gain access to users' phones.
Financial losses have been reported by multiple users.
Scammers impersonate support for various services, including Facebook and PayPal.

User reviews

Scam portal. Maker comments here often say "download the latest version which displays technician id" but this is either false or meaningless; we got the latest version, saw no such Id, which wouldn't matter anyway as the scammer gave us a fake id number anyway, why would a second one help when the scammers using this aren't at the company they claim to be? Unless there is a way to sue the scammers, or the makers of the helpdesk app, a random Id code means nothing.

Scott Forschler, 2024-11-30

Scam!! Got the phone number from Facebook. They tried saying my Facebook was hacked ( i called to revover it because i changed my phone number). I gave them the wrong info for my cash app and venmo by accident, but thank God I did. The lady just got upset and hung up. Check over your banks to make sure you still have your money. Facebook needs to get sued because I got the phone number from them. Good thing you need finger print access to my bank account.

Cerina McPherson-Russell, 2024-11-30

DO NOT DOWNLOAD THIS APP, this is an app hackers use to take over your phone, steal your info and your money. Trust me I know... I thought I was calling Amazon support line, somehow they intercepted that call and got all my info... They'll tell you they're using it to send info to managers.. 3 different ones in my case... As soon as they tell you they fixed your issues they hang up, when you try to call back the number no longer works... I've contacted police, my banks, FBI