Direct Express®
Please Note: This mobile app is only for use of cards starting with 511563.
Total ratings
4.18
(Rating count:
35,429)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Ability to check transaction history and balance easily.
- Lock/unlock card feature through the app.
- Alert settings for low balance and pending deposits.
- Fast login with fingerprint option and immediate notifications.
- Free to use with minimal fees for ATM transactions.
Cons
- Frequent issues with transaction denials and fraud alerts.
- Inability to access account information or deposits at times.
- Problems with logging in and password recovery.
- Limited customer service assistance, often with language barriers.
- Issues with app notifications and transaction visibility.
Most mentioned
- Difficulty accessing account information.
- Problems with the app after updates or installations.
- Frustration with customer service and account management.
- Inconsistencies in transaction alerts and usage.
- Limitations on functionality compared to traditional bank accounts.
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User reviews
Recent rating average:
3.00
All time rating average:
4.18
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-03-20 |  | | The original app worked great. Then it had to be improved. I have never been able to access my DX account since. I have no access to any of my financial records or anything to do with my money. I detest the total lack of ability to fix this problem. I have called DX and asked for help and I get someone that has such an extreme accent that I cannot understand a word they are saying. Very frustrating. In addition, no one can fix the lack of or inability to access my account information. |
| 2023-06-09 |  | | I've been using this app for nearly 5 years for my SSI. I like being able to look at my transaction history and balance, but I especially like that I can lock/unlock my card through the app. It also shows pending payments or deposits. It has alert settings, so you can get a call, text or email, that alerts you to low balance, upcoming deposits and more. Also it give you atm locations. I USE WALGREENS ATM every month to make 4 $200 withdrawals, all at the same time, to pay my bills. |
| 2023-03-18 |  | | Impossible! Always denying transactions and sending fraud alerts. Have a new card and can't check the balance anywhere. If you have any kind of dispute, they cancel your card and you have to wait up to 10 business days for a new one with no access to your funds. Takes 2 or 3 days to transfer funds to a real bank and they charge you for it. NOT Loving this card! |
| 2023-01-18 |  | | This app has worked perfectly for me...to familiarize myself with all the features, and to verify the app reliability, I've accessed the app, both with wifi and mobile data, very often. Log in is fast with the fingerprint option, and card usage notifications are immediate. Deposit info is rapid. Balance info is very prompt also. It's an easy app to use and is certainly helpful for monitoring/managing my Direct Express account. I'm very happy with this app ☺. Update: All good after a year of use! |
| 2022-11-24 |  | | Since downloading the app for use with my debit card with my stimulus ck. I truly haven't had any issues with either purchases or their app. In the beginning tho I did have a few questions about ATM locations and use. But after calling customer service (surprisingly everyone was nice and very helpful! Unlike some other customer service places) it was explained. In addition, the wait time had been under @ 5 min. Unbelievable! I would recommend this debit card to anyone for use withtheir gov cks! |
| 2022-10-13 |  | | I just have not been happy with this bank. You can't make a deposit, so If there's not enuf money to cover a bill I have to withdraw the money I have left then deposit it to my other account with the added cash, it's just a lot of trouble to go thru. I will give them aa 4star because they don't charge a fee if the money is not there for a recurring bill. Thank you for that. And I haven't been able to activate the biometrics. That's a hassleas well. |
| 2022-10-05 |  | | I have been using this app since I started on disability and it was working great. I am not sure exactly when but recently I have been not being able to sign in easily. I have problems remembering my password and the way it isnt letting use my password. Makes me think that I have not use the right one saying wrong password but it is the right one by looking at the eye to view it. I try for 2nd time and it works. Not sure if what problem is but love to have the way it worked before. No confusion. |
| 2022-08-28 |  | | I'll get text messages for non-sufficient funds when I haven't even used my card but there's no information on the Dx app!! Very frustrating! Another issue is I can't use my card at the gas pump anymore! One day it just quit allowing me to do that. First it was just Holiday, now it's all gas stations. I happened to try it at the pump when I was out of town last month and was shocked to see it worked. Two nights later, at the same place, I tried to use it and it was declined!! Ready to change! |
| 2022-08-22 |  | | Unable to get app to send notifications to phone. Help doesn't give option for you to fill other problems you're having. Sctivity very very limited in history, only able to see less than 5 of transactions can't see whole month not even a week. App is very bad for user interactivity. Would love to see upgraded more user friendly. Does the designer test this app? Would help if someone did. |
| 2022-07-23 |  | | The worst card ever, when you make a transaction, it takes out more and put it back later,on every transaction. Plus you have to change your sign in log on, not password when something goes wrong. Also if you trying to transfer money,it picks and chooses the amount that you can transfer and sometimes it won't allow you to make any transfers. Beware of this card. If you're recieving Benefits on this card,I strongly recommend that you find or use another card right away. |
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