Direct Express®

Please Note: This mobile app is only for use of cards starting with 511563.

Direct Express® Mobile App for Cardholders

"Direct Express®" is a mobile application designed for cardholders of the Direct Express® Debit MasterCard® starting with 511563, enabling convenient and secure account management, transaction reviews, alert settings, and ATM location services directly from mobile devices. The app prioritizes user security with advanced protective features and allows for paperless statement management.

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App stats

By: i2c Inc.

Users: 1,424,627

808

Rating: 4.18

(35,428)

1 new ratings

Version: 3.3.7 (Last updated: 2024-07-03)

Creation date: 2020-03-24

Email: su*****@i2cinc.com

URLs: Privacy policy

Permissions

Identity: find accounts on the device

Contacts: find accounts on the device, read your contacts

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Other:

receive data from Internet
view network connections
full network access
control Near Field Communication
run at startup
control vibration
prevent device from sleeping

Ranking

# 48,287 ▼ 51

Other platforms

direct EXtension (v1.1.0.5)

5.00

(4) 229

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App summary

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With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 511563.

Please Note: If your card begins with 533248 DO NOT download this app. Please look in the app store for the same mobile app logo with a short description stating that the app is for cards which start with the numbers 533248.

Direct Express cardholders will be able to do much more with this new mobile application on the go, including:

● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more.
● Login securely using Biometrics
● Manage Alerts – Set Alerts to track activity and improve the security of your card
● Go Paperless – Download your monthly account statements online
● ATM Locator– Find ATMs and cash back locations nearby

Mobile Security

Your security is our utmost priority. Direct Express® application is loaded with whole new security feature set. Mobile data transmissions and account information are highly secure.

© 2020 Comerica Bank

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Ability to check transaction history and balance easily.
Lock/unlock card feature through the app.
Alert settings for low balance and pending deposits.
Fast login with fingerprint option and immediate notifications.
Free to use with minimal fees for ATM transactions.

Cons

Frequent issues with transaction denials and fraud alerts.
Inability to access account information or deposits at times.
Problems with logging in and password recovery.
Limited customer service assistance, often with language barriers.
Issues with app notifications and transaction visibility.

Most mentioned

Difficulty accessing account information.
Problems with the app after updates or installations.
Frustration with customer service and account management.
Inconsistencies in transaction alerts and usage.
Limitations on functionality compared to traditional bank accounts.

User reviews

The original app worked great. Then it had to be improved. I have never been able to access my DX account since. I have no access to any of my financial records or anything to do with my money. I detest the total lack of ability to fix this problem. I have called DX and asked for help and I get someone that has such an extreme accent that I cannot understand a word they are saying. Very frustrating. In addition, no one can fix the lack of or inability to access my account information.

Dana Rygaard, 2024-03-20

I've been using this app for nearly 5 years for my SSI. I like being able to look at my transaction history and balance, but I especially like that I can lock/unlock my card through the app. It also shows pending payments or deposits. It has alert settings, so you can get a call, text or email, that alerts you to low balance, upcoming deposits and more. Also it give you atm locations. I USE WALGREENS ATM every month to make 4 $200 withdrawals, all at the same time, to pay my bills.

His Girl, 2023-06-09

Impossible! Always denying transactions and sending fraud alerts. Have a new card and can't check the balance anywhere. If you have any kind of dispute, they cancel your card and you have to wait up to 10 business days for a new one with no access to your funds. Takes 2 or 3 days to transfer funds to a real bank and they charge you for it. NOT Loving this card!