Three

The quickest and easiest way to manage your My3 account on-the-go.

Three: Manage Your My3 Account with Ease

"Three" is an Android app that simplifies managing your phone and broadband plans. It allows users to view allowances, change products, access past bills, and track usage. The app also offers special deals, helps manage broadband with real-time signal strength, and enables quick access to rewards and community features. The latest update supports all 5G Home Broadband hubs, making it a must-have for Three customers.

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App stats

By: Hutchison 3G UK Ltd

Users: 11,835,893

16.49K

Rating: 2.87

(207,767)

0.05

Version: 7.1.0 (Last updated: 2024-12-10)

Creation date: 2019-07-26

Email: an*****@three.co.uk

URLs: Website ,Privacy policy

Permissions

Contacts: read your contacts

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Camera: take pictures and videos

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
change network connectivity
connect and disconnect from Wi-Fi
full network access
run at startup
prevent device from sleeping

Ranking

# 10,093 ▼ 5

Other platforms

Three Seconds AdBlock Lite (v2024.4.23.665)

4.59

(46) 2,000

Not available on Firefox

Not available on Edge

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App summary

Analyze keywords

The Three app makes managing your phone and broadband plans easy.
The app helps you:
- view plan allowances and usage
- add, change or cancel additional products
- access past bills and see a breakdown of costs
- see offers you won’t find anywhere else
- set up and manage your broadband
- position your hub with the real-time signal strength indicator
- quickly launch Three+ rewards
- discover Three Community
- and live chat with Three.
In this release the app now supports all 5G Home Broadband hubs.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Cons

Constant login issues requiring repeated entry of credentials, including email, password, and SMS verification.
Frequent bugs and technical issues, including problems with video playback and updating account information.
Poor user interface design, leading to user frustration and difficulties navigating the app.
Inconsistent and unreliable customer service, with many users reporting lack of assistance for app-related problems.
Forced installation of unwanted apps and promotion of irrelevant content.

Most mentioned

Broken login system requiring repeated verification.
Buggy performance and constant technical issues.
Awful user interface making navigation difficult.
Poor customer service with limited support.
Inability to access key account features directly within the app.

User reviews

Probably by far the worst function app there is on the market. Games that are littered with ads have better functionality than this. Always failing to load all/partial data, crashing. Not allowing me to log in, not accepting new bank details for DD as 'something went wrong' Due to this, i will not be able to pay my bill and will be left without services despite numerous times to update the direct debit. I will be leaving this company the moment i get the chance. Would not recommend ever.

Umar Okur, 2024-12-17

Doesn't work properly logs out continuously, live chat is terrible go through the whole process for the agent to disconnect you after a minute of inactivity you know I could be on the toilet or having a drink. I see the company is scoring terribly on customer service. you need some consultants for a fresh outlook on things like this. I'll go with a different network when the contract is over.

J, 2024-12-17

Been with 3 for years, the customer service is fine, bordering good! but the app is shoddy, have seen better quality and less bugs in startup company apps. It's pretty shameful for a large mobile network.