highway delite
One stop mobility app - Buy & Recharge Fastag, Insurance, GPS, Discover Pitstops
Total ratings
2.29
(Rating count:
29,408)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Terrible customer support with no responses to inquiries.
- Money gets deducted without proper crediting to the wallet or FastTag balance.
- Multiple instances of failed transactions with no refunds processed in a timely manner.
- App functionality issues, such as inability to scroll or fill out vehicle details.
- Unorganized and frustrating user interface.
Most mentioned
- Customer support is lacking and unresponsive.
- Recharges fail or do not reflect in the wallet.
- Money is deducted but not properly credited.
- Delivery of FastTag replacements is delayed.
- Overall negative experiences and frustrations with the app.
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User reviews
Recent rating average:
1.10
All time rating average:
2.29
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-06 |  | | I ordered a fast tag. But no way we can track it in the Aap. Also in the address, we don't have option to give space. There is only very limited space to give the address. Please fix this issue. I called the customer care multiple times. Some how i fixed the issue. |
| 2024-11-25 |  | | The app is not customer friendly. The customer support is almost nil. Yo get the same there is WhatsApp channel in which they ask each and every detail. Afterwards it stands that the customer executive will revert back, which never will. Then there is mail through which we need to update our grievance. But we will never get any reply or resolution. Overall worst app |
| 2024-11-20 |  | | What a stupid app it is. I am not even able to fill in vehicle details on the app. I am able to fill in upto vehicle details only, it simply doesn't scroll below this. How do I proceed with other details like bank? Their customer care is a joke. They have those press 1 for this, 2 for that, and that's it. Nothing happens. |
| 2024-11-19 |  | | My money stuck somewhere from HD wallet to fasttag Wallet, after many many follow ups in their whatsapp they called me and said it will be resolved in 5 working days.. nothing happened and now no one are responding.. i don't know where my money went.. anyone from the team pls check and revert back. |
| 2024-11-08 |  | | Very bad customer service they just disconnect the call without listen to your query and they haven't given my fastag replacement it's been more than a month , team just asked me to wait and disconnect the call. Don't ever buy the Fastag from IDFC or Highway delite, you will be in a huge loss |
| 2024-11-07 |  | | Worst ever app and his services, there is no customer support, I recharged and top-up my wallet, but money not credited and no one assist about the payment, ridiculous support system. |
| 2024-11-02 |  | | I wasn't able to recharge my fastag with this app and couldn't reach the customer care via their support number either. I ended up paying double tolls at each booths. On top of these issues, all the recharge amounts will first go to this app's wallet and then I'll have to make the wallet available in fastag balance and there is no way to reverse the wallet cash back to my account. 1-star because, since fastag is slowly becoming a much needed product, the apps must be equally dependable |
| 2024-11-02 |  | | Worst app. I recharged via UPI, my money got deducted, but it's showing as failure, money will be credited within 5 working days. Then I made top-up to their wallet. When I tried to recharge fastag with wallet it's showing as unavailable and wallet balance also got cut. Unnecessarily I had to pay double till fee due to their mistake |
| 2024-10-29 |  | | I request please do not download this app. 1) Worst customer support I have ever seen. They have disconnected my call without even caring to understand my issue. 2) They are charging 200 for delivery and it has been 16 days and my fastag not yet delivered. Better to take it from toll itself instantly. 3) I will call them scammers. They don't even provide you with tracking ID for your currier even when asking them several times. 4) I have faced a lot of inconvenience and loss due to them. |
| 2024-10-25 |  | | worst app, just money looting by providing only option to recharge fastag using wallet and keeps freezing or going back to fastag details page instead of allowing to recharge and no proper response from support too. Never install this app! |
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