HID Reader Manager
Software update tool for HID Access Card Readers
Total ratings
2.39
(Rating count:
133)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App crashes frequently.
- Requires constant rebooting of readers for various tasks.
- Unable to use app after updates often leads to loss of templates or tags.
- Requires creating an online account, which many find annoying.
- High volume of user complaints about connectivity issues with the readers.
Most mentioned
- Crashes during template creation or when connecting to readers.
- Frequent need to reboot readers after almost every action.
- Issues with HID servers affecting app usability.
- Loss of reader tags and templates after updates.
- Difficulties with Bluetooth compatibility on certain devices.
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User reviews
Recent rating average:
1.60
All time rating average:
2.39
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-25 |  | | POS. If you can get through an entire update you're having a good day. |
| 2024-06-26 |  | | Every couple weeks the app says there's a problem with HID servers and the only way to use the app again is to uninstall and reinstall |
| 2024-06-19 |  | | Garbage app. Doesn't do anything, nfc has no exit, forcing you to force close the app if you can't comnect to the reader. Also forced you to register for an account. Absolute garbage, but what can you expect when their windows app does nothing but hang. |
| 2024-06-17 |  | | Be very careful using this version. Sometimes it drops the last character of the reader name. |
| 2024-04-26 |  | | App itself works, but it is too time consuming tool for actual work. It takes ages to configure many readers, also requires rebooting of readers in configuring process. So it is not convenient at all. I do not understand how HID thinks that it is a best way to configure readers. Just to put OSDP address to the reader, takes up to 3 minutes per one reader. Imagine that you have 200 readers to program... App should have back button, if something fails you need to close app and reopen |
| 2024-01-12 |  | | If your are considering readers and are reading this review, find other readers. The combination of the readers and this app sucks beyond belief. Everything you do requires a reader reboot. Updating the FW? Reboot. Changing the name (which by the way is limited to SEVEN characters) Reboot. Did you fart sideways during the FW install? It failed and you have to reboot AGAIN! PLEASE for the love of all that is pure and holy DON'T use HID readers. Ay times you won't even be able to find a reader. |
| 2024-01-04 |  | | Doesn't work at all. Couldn't get it to detect anything. All their stuff with their non-ISO protocols are a pain in the neck to deal with and won't talk to anything. Use anything but HID. |
| 2023-09-22 |  | | Terrible experience with the template manager side of the app. App crashes frequently at the very end of the template creation. You can not edit templates or copy and edit templates. This would be helpful if you just need to change one or two settings for testing or when you have small differences between your sites. Having to re-create templates from scratch for every change you want to make or test is just stupid. Especially when that template creation crashes right at the end of creation. |
| 2023-09-07 |  | | First, the display is so small and pinching the screen to enlarge it doesn't work. I thought the manual would be like a pdf or similar format to download. However, that too is too small for it to be useful on my cellphone. Thanks at least for the effort. |
| 2023-07-08 |  | | Update is available but last time I updated, I lost ALL my reader tags. Not updating again until I know I won't lose my tags. |
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