HID Mobile Access
HID Mobile Access®, where security meets convenience
Total ratings
4.52
(Rating count:
3,988)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app works well when it functions properly, allowing quick access to doors.
- Users appreciate the convenience of not needing to unlock their phones or open the app in some cases.
- NFC access functionality works effectively for some users.
Cons
- The app often requires opening it manually to function, defeating its intended convenience.
- Many users experience issues with battery drain due to the app running in the background.
- There are significant compatibility problems with various Android devices, particularly Samsung models.
- Support and troubleshooting options are inadequate, leading to frustration for users.
- The app is often slow or fails to work consistently, requiring multiple attempts for access.
Most mentioned
- The app needs to be opened manually to unlock doors.
- Battery drain is a recurring issue.
- The app has compatibility issues with certain devices.
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User reviews
Recent rating average:
2.70
All time rating average:
4.52
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-04 |  | | I am not sure if there was an update or what but I am unable to use in the morning unless I open app. Then it works the rest of the day....kinda....very slow now. I am not the only one experiencing this. |
| 2024-12-01 |  | | It works very well. Don't even need to unlock your phone or open the app. |
| 2024-11-30 |  | | wish it displayed more info. This is most interface I get with my account |
| 2024-11-10 |  | | Used to work fine till yesterday, now it's draining lot of battery, it has consumed 58% even without using. If I try to report on the app the submit button opens share option.. |
| 2024-11-07 |  | | It works when the app decides too..ever since the last update the app doeant want to open after multiple taps on the icon.. Have to hit it Now I have to unlock phone and open the app even when it's running in the background. |
| 2024-10-27 |  | | I have given the permissions to run the application in background thereafter I always need to open application first to unlock the door. Please check the issue and fix it. |
| 2024-10-07 |  | | The app works fine, it needs one improvement to make it much better. There is no need to have the icon always display. The app is always running anyway, and having the app always display at the top of the screen is unnecessary. |
| 2024-09-18 |  | | Good experience. You could take this out to the next level by allowing us to rename readers that we have favorited. So many readers are within scanning distance of the phone and there are often multiple favorited readers. |
| 2024-09-04 |  | | It helps for my work. Would love it if it work on my galaxy watch ultra to make it even easier. |
| 2024-06-07 |  | | the app acted differently to two mobile device of the same model. one of the device can only detected by nfc. besides, some other mobile device users are forced to use an option that they don't prefer, lame excuses were given different mobile uses different o/s will have different behaviour when using this app. shouldn't this app robust enough to cater all o/s? |
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